FAQ

TM Rewards is a customer loyalty programme by TM that was introduced in 2008 to recognise and reward our loyal customers with great offers and privileges.

Effective today, you will be rewarded with much more points for your support and loyalty towards TM’s products and services, through redemption points, which can be used to redeem for attractive gifts.

The programme is open to all TM residential customers.

For business customers, the membership is by invitation only. To register your interest, click here.

​Yes, you need to re-register to create a Membership Account in order for you to start earning your points.

​​​​​For quick and hassle-free registration, go to www.tm.com.my and click TM Rewards. Alternatively, you can visit any TMpoint or chat with us at livechat.tm.com.my​ for assistance.

Please check your browser version. TM Rewards can be best viewed with Internet Explorer 7, Firefox 3.5 and above.​

Please make sure your browser's pop up blocker is turned off. For details on how to turn off pop up blocker, select one of the following:

• Internet Explorer 7.0 & 8.0
• Internet Explorer 9.0
• Mozilla Firefox 3.5 & above

If the problem persist, please chat with us at livehat.tm.com.my​ for assistance.

​Upon successful registration, you will receive an acknowledgement email with instructions to activate your membership.

​Please check your Spam or Junk folders as the email may have been sent there. If you still did not receive it, please chat with us at livechat.tm.com.my for assistance.​

​The membership is free of charge.

​No membership card will be issued. A Membership Account together with its identification numbers i.e. a 8-digit Membership number and 16-digit Reward number, will be created where all awarded points will be recorded.

​Membership is valid as long as you are a TM customer.

​There are many ways for you to earn points.

• Earn your first 500 points when you register as a member
• Pay your TM bills before or on the due date to earn 1 point for every RM1 spent
• Get surprise points from TM to you – log in as a member to see if you are one of our lucky members
• Earn points faster at TM Rewards promotion page

To earn 1 point for every RM1 spent, you will need to pay your bill in full amount before or on the due date.

Example:

*Points calculated on round down basis

​Upon registration, you will earn your one-time points immediately. However, for bill payment, points will be awarded within 10 days after the next month’s bill date (please refer to the above table for illustration).

​Yes, all points earned from TM Broadband and TM Phone services will be assigned into one Membership Account.

​No, it is a 1 customer 1 membership method. There is no need for a supplementary member. TM will automatically calculate your points for you. Unlike other loyalty programmes , members and his/her supplementary members can earn points from participating partners.

​The points are not transferable.

​You can redeem as soon as you have sufficient points in your active Membership Account.

​Kindly note that the status of your Membership Account is linked to your TM service account. In the event your TM account is suspended, you will only be able to redeem points for TM bill rebate to help you settle the total amount due.

​​There are 4 ways:

• Check online at www.tm.com.my and click TM Rewards
• Go to any TMpoint
• Chat with us at livechat.tm.com.my​ for assistance
• Check your TM bill. Summary of the points earned will also be displayed on the 2nd page (top portion) of your TM bill.

However, kindly note that the above 3 channels will have the most updated information.

​You may redeem your points for rebate on TM bills and Hyppflicks+ vouchers.​

​Yes, to redeem, you just need to login the Members’ portal, click “Use My Reward Points” and submit your order. Alternatively, you can visit any TMpoint or chat with us at livechat.tm.com.my for assistance.​

​Your rebate will be reflected automatically in the next month's bill as a bill/credit adjustment.

​Yes there is. Your points are valid for 3 years and will be forfeited upon expiry. Deduction of points will be based on first-in-first-out basis. For example, points earned in July 2011 will expire in July 2014.