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Our Rules of Engagement

  • We’re here to help

    Genuine and courteous feedback is something we will be glad to assist you with. We will respond to your customer service related queries as soon as we are able to. Please note that in most cases we will request for your personal information and/or account details via direct message (never post your private information on public threads). In some cases we may refer you to different sources or channels if they are better suited to address your query.

  • Be nice and respect each other

    We encourage you to share your ideas, comments and suggestions but obscenities, insults, shocking content or graphic images will not be tolerated.

  • Be mindful of what you post

    We'll hide or remove posts that contain offensive and vulgar content or misleading and false information. Spam and irrelevant links will also be hidden and/or removed. Advertisements of any kind, be it (non-)commercial or personal, are not welcome. Users who are repeatedly posting inappropriate content may be reported and banned from the page/channel. Postings of private information like email address, phone number, account numbers etc. are also not allowed and will be hidden or removed.

Directory Assistance Service (DA 103)

Directory Assistance Service (DA 103)

Directory service is one of TM's Customer Assistance Services, which provides telephone numbers upon enquiry for TM's customers who dial 103.

Directory Service Centres (DA 103) is located at Kuala Lumpur and facilitate all enquiries nationwide. For all enquiries, callers will only need to provide the full name and location of the enquired telephone number. The information provided will be in the form of a telephone number only.

Starting 1st October 2018, DA 103 service will operate with new operation hours from 8 am till 5.30 pm on weekdays and will be closed on Public Holidays.

Furthermore, only one number request per call is allowed.

Special emphasis is given on data integrity and speed of answer. To meet this requirement, a caller must be prepared with the specific name and location of the enquiry to help the Customer Service Assistant to locate the number enquired.

103 call charges:

Service TypeTM Directory Assistance 103
Fixed LineRM0.50
Maxis RM2/call
U-mobile, Tune Talk and othersDepends on service provider

Click here for more details.
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