Copyright © 2014 Telekom Malaysia Berhad (128740-P) ALL RIGHTS RESERVED
Your guide to our services, from product and billing information to online supplier system, for both customer and business.
Use any of our customer support services when it comes to faulty telephone line reports.
100 is TM's Customer Service Centre for all your enquiries and requests regarding TM:
Mobile customers can reach our Customer Service Centre at 1 300 888 123.
*Notes: Call charges is subject to Service Provider terms & condition.
You can make domestic and international calls through our Domestic and International Call Assistance Services by dialing 101. You may also call to find out details with regards to the call connections for domestic and international.
The type of services that we offer are:-
You can call overseas telephone number. The call charge commences as soon as the required number replies.
You can call to the specific person. The call charge commences as soon as the call is connected to the requested person. However, if the requested person is not available, the cancellation of call will be charged for 70 sen for domestic and RM2.00 for international.
You can request a call be charged to the called number. However, the call will only be connected if the person answering the call agrees to accept the charges.
For domestic call, the service covers nationwide, however for international call, it is only available to some countries.
Each connection is charged for a minimum of 3 minutes. After the first 3 minutes, it will be charged for every minute.
In addition to Call Charges, service fee of RM1.50 and RM5.00 are chargeable for domestic and international calls respectively. However, it will be charged for every successful call connected.
Directory service is one of TM's Customer Assistance Services, which provides telephone numbers upon enquiry for TM's customers who dial 103. Besides that, callers are also currently able to enquire on telephone numbers of two other network users i.e. Binasat Sdn Bhd and Time Telekom Sdn Bhd.
The computerised enquiry system is known as PANTAS (Panduan Telefon Awam Segera), which uses up-to-date technology to enable a faster response time and up-to-date information.
There are three Directory Service Centres, i.e. Melaka, Kuching and Kuala Lumpur, to facilitate all enquiries nationwide. For all enquiries, callers will only need to provide the full name and location of the enquired telephone number. The information provided will be in the form of a telephone number only.
Each enquiry will be charged RM0.30.
There is also a facility to connect the call of the enquired telephone number (call completion). The callers will be charged a Customer Service Assistance service fee as well as the duration of the completed call.
Special emphasis is given on data integrity and speed of answer. To meet this requirement, a caller must be prepared with the specific name and location of the enquiry to help the Customer Service Assistant to locate the number enquired.
"SMS 62100" is a new channel for you to contact Customer Service. This service will create new experience as it is simple and easy to use.Just a text away to solve your problem. Don't wait anymore send your
Type BILL1 <home phone no. with area code> and send to 62100e.g: BILL1 0312345678
Type BILL2 <home phone no. with area code> and send to 62100e.g: BILL2 0312345678
Type BILL3 <home phone no. with area code> and send to 62100e.g: BILL3 0312345678
Type FAULT1 <home phone no. with area code> and send to 62100e.g: FAULT1 0312345678
Type FAULT2 <home phone no. with area code> and send to 62100e.g: FAULT2 0312345678
Type FAULT3 <home phone no. with area code> and send to 62100e.g: FAULT3 0312345678
Type FAULTSTX <home phone no. with area code><dd/mm/yyyy><hr:mm> and send to 62100e.g: FAULTSTX 0312345678 25/12/2011 14:30
Type STX <home phone no. with area code> and send to 62100e.g: STX 0312345678
Type COMP <home phone no. with area code><problem statement> and send to 62100e.g: COMP 0312345678 My Streamyx was down since 12 hours ago. Please help as I need it urgently.Thanks
It is free for DiGi & Celcom subscribers, but chargeable to Maxis subscribers (15 sen per sms sent to 62100).
SMS from TM to customers - Maxis, DiGi & Celcom - is Free of Charge
Customers may also visit the nearest TMpoint outlets.
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TM encourages genuine and courteous feedback via @TMConnects.