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Your guide to our services, from product and billing information to online supplier system, for both customer and business.

 

 

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    Genuine and courteous feedback is something we will be glad to assist you with. We will respond to your customer service related queries as soon as we are able to. Please note that in most cases we will request for your personal information and/or account details via direct message (never post your private information on public threads). In some cases we may refer you to different sources or channels if they are better suited to address your query.

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Call Us at 100

​​​​​​TM C​​USTOMER SERVICE CENTRE

​All our residential and SME business customers will only need to dial 100 if you have any enquiry or if you wish to report any service fault on TM Telephony, Streamyx, UniFi, TM WiFi and TMgo services.

TM100 operating hours:​

F​or product and services enquiries, order management, billing:

​8:00 am until 10:30 pm on Monday to Friday
​​8:00 am until 5:30 pm on Saturday and Sunday

For Technical Assistance: 7 days a week / 24 hours daily.

​​Alternatively if you are calling from overseas, you can reach our TM Customer Service Centre at +603 2241 1290.

*Notes: Call charges from mobile is subjected to respective service provider terms and conditions.

Directory Assistance Service (DA 103)

​Directory Assistance Service (DA 103)

Directory service is one of TM's Customer Assistance Services, which provides telephone numbers upon enquiry for TM's customers who dial 103. Besides that, callers are also currently able to enquire on telephone numbers of two other network users i.e. Time Telekom Sdn Bhd.

There are two Directory Service Centres, i.e. Melaka and Kuala Lumpur, to facilitate all enquiries nationwide. For all enquiries, callers will only need to provide the full name and location of the enquired telephone number. The information provided will be in the form of a telephone number only.

DA 103 service will operate with new operation hours from 8 am till 8 pm on weekdays only. Furthermore, only one number request per call is allowed.

Special emphasis is given on data integrity and speed of answer. To meet this requirement, a caller must be prepared with the specific name and location of the enquiry to help the Customer Service Assistant to locate the number enquired.

103 call charges:


Service TypeTM Directory Assistance 103
Fixed LineRM0.30
Maxis RM2/call
CelcomRM2/call
DigiRM2/call
U-mobile, Tune Talk and othersDepends on service provider



 
 
Click here for more details.
SMS 62100

​​​​​TM SMS 62100 Self Service

"TM SMS 62100 Self Service" is one of the channels that TM customers can use to conveniently contact TM's Customer Service via SMS. SMS charges are free for DiGi & Celcom subscribers, but chargeable to Maxis subscribers (15 sen per SMS sent to 62100).

How To Use TM SMS 62100 Self Service

This service can be used if you are one of the following customers:

  • UniFi Residential Customer
  • UniFi Business Customer
  • Streamyx Residential Customer
  • TM fixed line 

UniFi Residential and  Business  Customers

1) To register:

UniFi Residential Customers

UniFi residential customers are required to type REG followed by their UniFi home phone number with area code, name and new IC number. Send to 62100

Type REG (SPACE) Phone no. with area code (SPACE) Name (SPACE) New IC

e.g: REG 0312345678 ALI 780202030000

 

UniFi Business Customers

UniFi Business customers are required to type REG followed by their UniFi business phone number with area code, name and business registration number. Send to 62100

Type REG (SPACE) Biz phone no. with area code (SPACE) Name (SPACE) Biz registration no.

e.g: REG 0312345678 ALI SDN BHD PS/1234567-P

 

2) To change mobile no. :

UniFi Residential and UniFi Business Customers

UniFi residential and business customers are required to type CHG followed by their new mobile number, old mobile number and the home phone number with area code which was registered earlier. Send to 62100

Type CHG (SPACE) New mobile no. (SPACE) Old mobile no. (SPACE) Phone no. with area code

e.g: CHG 0131234567 0191234567 0312345678

 

3) To check on your billing information:

Report​Code​

​Billing Statement

  • Billing Acc #
  • Bill Date
  • Outstanding Balance
  • Due Date
  • Unbilled Usage
  • Last Payment Made
  • Last Payment Amount

Type UNIFIBILL1 (SPACE) Billing Account  No.

and  send  to 62100

Example: UNIFIBILL1 1006908519

Billing Profile

  • Bill Media (Email OR Hardcopy)
  • Bill Type (Summary OR Itemised)
  • Bill Cycle
  • Email or Billing Address

Type UNIFIBILL2 (SPACE) Billing Account  No.

and send  to 62100

Example: UNIFIBILL2 1006908519

 

4) To report on UniFi technical issues:

Report​Code​

Fault UniFi

Customer will receive acknowledgement message with their preferred appointment date and time.

Type FAULTUNIFI (SPACE) UniFi phone no. with area code (SPACE) dd/mm/yyyy (SPACE) hh:mm (SPACE)description (SPACE) & send to 62100

Example: FAULTUNIFI 0361275151 27/05/2014 11:00 Serv down

Limited to 160 characters including space

*Terms & Conditions:

i) Assistance duration for SMS fault is from 8.30am-9.00pm x 7 days. Any SMS sent after 9.00pm will only be entertained the following day.

ii) dd/mm/yyyy hh:mm refers to when customer wish to be contacted.

iii) Your preferred time should be at least 1 hour after the SMS is sent.

 

For more information, click here

 

Streamyx Residential Customers and TM fixed line

1) To register:

Streamyx residential customers and/or TM fixed line customers are required to type REG followed by their home phone number with area code, name and new IC number. Send to 62100

Type REG (SPACE) Phone no. with area code (SPACE) Name (SPACE) New IC

e.g: REG 0312345678 ALI 780202030000

 

2) To change mobile no. :

Streamyx residential customers and/or TM fixed line customers are required to type CHG followed by their new mobile number, old mobile number and the phone number which customer has registered earlier. Send to 62100

Type CHG (SPACE) New mobile no.(SPACE) Old mobile no.(SPACE) Phone no. with area code

e.g: CHG 0131234567 0191234567 0312345678

 

3) To check on your billing issue:

​Report​Code

Status of Rebate

  • Status of rebate request (Approve OR Reject)

​Type BILL2 (SPACE) Home phone no. with area code 

and send to 62100
e.g: BILL2 0312345678

Status of Refund

  • Status of refund request (Approve OR Reject)

​Type BILL3 (SPACE) Home phone no. with area code

and send to 62100
e.g: BILL3 0312345678

 Note: SMS Keyword for BILL1 has been temporarily disabled for upgrading purposes.

4) To check on report status:

​Report​Code
Fault Status

Type FAULT3 (SPACE) Home phone no. with area code

send to 62100
e.g: FAULT3 0312345678

 Note: SMS Keyword for FAULT 1 & FAULT2 have been temporarily disabled for upgrading purposes.

5) To report on Streamyx technical issues:

​Report​Code

Faulty Streamyx

Customer will receive acknowledgement message with their preferred appointment date and time.

​Type FAULTSTX (SPACE) Home phone no. with area code (SPACE) Preferred date & time (SPACE) dd/mm/yy (SPACE) hh:mm

and send to 62100
e.g: FAULTSTX 0312345678 25/12/11 14:30

*Terms & Conditions:

i) Assistance duration for SMS fault is from 8.00am-10.00pm x 7 days. Any SMS sent after 9.00pm, will only be entertained the following day.

ii) dd/mm/yy. hh:mm refers to when customer wish to be contacted.

iii) Your preferred time should be at least 1 hour after the SMS is sent.

 

6) To check Streamyx availability in your area:

​Report​Code
Streamyx Avaibility

Type STX (SPACE) Home phone no. with area code

and send to 62100
e.g: STX 0312345678

 

For more information, click here

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​​TMPoint

 

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