RESTORATION OF INTERNATIONAL CAPACITY LOST WELL AHEAD OF TARGETED TIMELINE
Impact of APCN2 Submarine Cable Fault Via Alternate Routes
Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to update that it has restored the international capacity lost on the Asia Pacific Cable Network 2 (APCN2) cable fault, and has managed to fully reroute and optimised traffic via alternate international link routes. This is well ahead of the targeted timeline; originally estimated by 20 April 2020.
Fine tuning of the network is currently ongoing and we will continue to monitor our network performance together with our consortium partners in other countries. We would like to reiterate that the impact to customers was minimal due to proactive rerouting of traffic to alternative routes and other actions taken whilst restoration works by consortium partners are underway. We are now pleased to update that data connectivity to sites and servers hosted in Hong Kong and the US are now fully optimised for your enjoyment.
We apologise for the inconvenience caused and would like to thank you for your understanding and patience during the affected period.
In the meantime, our support team is readily available and, as always, customers can reach out to us for enquiries and assistance via our multiple customer service channels. We will continually monitor for developments on the ongoing situation and adapt ours services to help customers, whenever needed.