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Telekom Malaysia Berhad (TM) wishes to update that the repair works on the Asia Submarine Cable Express (ASE) system which has affected TM's Cahaya Malaysia submarine cable network providing international data links to the United States (US) and North Asia have been fully completed since 13 April 2016. 


Other minor faults and planned maintenance works on several other sea submarine cables around the region, namely Asia Pacific Cable Network 2 (APCN 2), South East Asia - Japan Cable (SJC), South East Asia – Middle East – Western Europe 4 (SEA-ME-WE 4) have also been completed.


We have been monitoring our network performance together with our consortium partners in other countries and would like to reiterate that the impact to customers was minimal due to proactive rerouting of traffic to alternative routes and other actions taken whilst restoration works were underway. We are now pleased to update that data connectivity to sites and servers hosted in the US, North Asia and Europe are now fully optimised for your enjoyment.


Should you have any questions or require any assistance, you can reach us at help@tm.com.my. We can also be contacted via Twitter at @TMConnects or via Everyone Connects Facebook page.


Thank you.

Telekom Malaysia