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ANNOUNCEMENT

 

REALIGNMENT OF 02 INTERNATIONAL ACCESS CODE TO 0065 FOR CALLS TO SINGAPORE

 

Dear Valued Customers,

Following the directive from the Malaysian Communications and Multimedia Commission (MCMC), kindly be informed that all calls to Singapore via the existing 02 access code will be realigned to the 0065 International access code effective 16 May 2017.

Please note that this realignment exercise will not affect the quality of calls as well as the charges for calls made to Singapore which means that customers can continue to enjoy the service as usual at the same quality and charge rate.

More details on calls to Singapore (0065 access code) are as follows, depending on the current type of TM service subscribed by customers.

 

SERVICECALL METHOD

·     UniFi

·     Telephony

·     Streamyx

·     Centrex

·     Multi-Line SIP

Customers can directly dial the 0065 access code to make calls to Singapore without activating the International Direct Dial (IDD) facility.

 

ExistingEffective 16 May 2017:
02 - XXXX XXXX0065 - XXXX XXXX

·     ISDN PRI/BRI

·     CDMA

Customers are required to activate the IDD facility in order to make calls to Singapore using the 0065 access code.

 

ExistingEffective 16 May 2017:
02 - XXXX XXXX0065 - XXXX XXXX

 

Important note: Customers who are not subscribing to the IDD facility are advised to visit the nearest TMpoint or call TM Customer Service at 100 for activation purposes.

 

TM would like to apologise for any inconvenience caused by this realignment exercise.


Thank you.


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PENGUMUMAN

 

PENYERAGAMAN KOD AKSES ANTARABANGSA 02 KE 0065 UNTUK PANGGILAN KE SINGAPURA

 

Pelanggan yang dihargai,

Berikutan arahan daripada Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM), kami ingin memaklumkan bahawa semua panggilan ke Singapura menggunakan kod akses 02 akan diseragamkan kepada kod akses antarabangsa 0065 berkuatkuasa pada 16 Mei 2017.

Langkah penyeragaman ini tidak akan memberi kesan terhadap mutu panggilan serta kadar caj panggilan ke Singapura. Ini bermakna, para pelanggan akan terus dapat menikmati perkhidmatan panggilan ini seperti biasa pada kualiti dan kadar yang sama.

Maklumat lanjut berkenaan perkhidmatan panggilan ke Singapura (kod akses 0065) adalah seperti berikut, bergantung kepada jenis perkhidmatan TM yang dilanggan.

 

PERKHIDMATANCARA PANGGILAN

·     UniFi

·     Telefoni

·     Streamyx

·     Centrex

·     Multi-Line SIP

Pelanggan boleh mendail terus kod akses 0065 bagi membuat panggilan ke Singapura tanpa perlu mengaktifkan kemudahan International Direct Dial (IDD).

 

Sedia adaBerkuatkuasa 16 Mei 2017:
02 - XXXX XXXX0065 - XXXX XXXX

·     ISDN PRI/BRI

·     CDMA

Pelanggan perlu mengaktifkan kemudahan IDD, untuk membuat panggilan menggunakan kod akses 0065

 

Sedia adaBerkuatkuasa 16 Mei 2017:
02 - XXXX XXXX0065 - XXXX XXXX

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Nota penting: Bagi pelanggan yang tidak melanggan kemudahan IDD, mereka boleh mengunjungi TMpoint yang berdekatan atau menghubungi talian Khidmat Pelanggan TM 100 bagi tujuan pengaktifan.

 

TM ingin memohon maaf di atas sebarang kesulitan yang mungkin timbul berikutan langkah penyeragaman ini.

 

Terima kasih.

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