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INTERNET SERVICES DISRUPTION

UPDATE ON 13 JUNE 2015

 
Telekom Malaysia Berhad (TM) wishes to update on the service related issue detected yesterday, 12 June 2015 affecting a number of our Internet services customers that caused a deterioration in connection performance.
 
We identified the root cause and our network team immediately took steps to optimise traffic flows, while we worked to restore connectivity to its expected level of performance. The services were restored at 6.30pm on the same day.
 
We would like to clarify that during a network reconfiguration exercise, we had unintentionally updated traffic routing information which caused congestion and packet loss to our international connectivity. This had affected the internet traffic flow for some of our customers and some international traffic routes.
 
We apologise for any inconvenience caused by the service disruption and would like to assure customers that we are undertaking all the necessary measures to ensure customers continue to experience uninterrupted services.
 
Meanwhile, customers who have any enquiry or require further assistance can email us at help@tm.com.my or tweet to us via @tmconnects on Twitter.
 
Thank you.