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Your guide to our services, from product and billing information to online supplier system, for both customer and business.




Dear Valued Customers,​

Telekom Malaysia Berhad (TM) wishes to inform that iShield service will be discontinued as our Value Added Service (VAS) effective immediately for the following packages:

  • All UniFi packages (Residential and Business)
  • All Streamyx packages (Residential and Business)


Please note that the service discontinuation is also applicable to the existing iShield customers.

If you are a customer of TM broadband packages that come with iShield and TM Online Guard services as VAS, we are pleased to inform that you will still be able to enjoy TM Online Guard as usual.

For your information, TM Online Guard service has been further enhanced in which it is now capable of not only protecting your personal computers and laptops, but your Android devices as well. Here are some of the features of TM Online Guard service:


​Features​Personal co​mputers​Android devices
​Web & Parental Control​YES​YES
​File Anti-Virus​YES​YES
​Cloud Protection​YES​YES
​Mail Anti-Virus​YES​YES
​Identity Protection​YES​YES
​Privacy Control​YES​YES
​Endpoint Security​YES​NO
​Call & SMS Filter​NO​YES

​Personal Security




 If you are currently subscribing to iShield service only, do not worry because you can easily subscribe to TM Online Guard any time at RM2 per license per month. Subscriptions can be made via TMpoint or TM Customer Service at 100 (select 4 - Products and Services). For more information, please visit

TM would like to apologise for any inconvenience caused by the discontinuation of the service. We hope that you will continue to support our products and services in the future.


Thank you.