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COMPLETION OF MAINTENANCE WORKS BY THE CONSORTIUM FOR ASIA-AMERICA GATEWAY (AAG)

Telekom Malaysia Berhad (TM) is pleased to announce that planned preventive maintenance works by the consortium of operators which maintains the Asia-America Gateway (AAG) submarine cable network linking Malaysia and other Asian countries to the United States (US) and Hong Kong the network has now been completed. The maintenance works started on 17 April 2020.

TM will continue to monitor its network performance together with its consortium partners in other countries. The impact to customers during the maintenance works was minimal due to proactive rerouting of traffic to alternative routes. TM is now pleased to update that data connectivity to sites and servers hosted in Hong Kong and the US are now fully restored for your enjoyment.

We apologise for the inconvenience caused and would like to thank you for your understanding and patience during the affected period. 

In the meantime, our support team is readily available and, as always, customers can reach out to us for enquiries and assistance via our multiple customer service channels. We will continually monitor for developments on the ongoing situation and adapt ours services to help customers, whenever needed.​

For the previous announcement on AAG maintenance works, click HERE​

Telekom Malaysia