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Telekom MalaysiaBusiness Made Easier ™

Hosting Services


TM provides corporate and government agencies with responsive customer support, dedicated and customised solutions coupled with up-to-date communications technology.
 
 
  

Disaster Recovery Call Centre

 

 

 

TM's state-of-the-art Disaster Recovery Call Centre is designed to withstand power outages, fires, cut phone lines, electrical thunderstorms and a host of other disasters. We provide you with a contingency service that will ensure minimal discruption to your business operations.

Our Disaster Recovery Call Centre service ensures that your customers are always able to get in touch with your organisation. Every call, fax or e-mail to your call centre will be re-routed to our Disaster Recovery Call Centre site. Your customer service team will then be able to resume their work at the Disaster Recovery Call Centre within a short period of disruption notification.

Our innovative and affordable Disaster Recovery Call Centre service requires no infrastructure purchases. It also eliminates the need for you to set-up your own back-up call centre or hire additional IT staff. Your customers will be able to continue enjoying the quality customer service they deserve at all times.

Disaster Recovery Call Centre

 

Disaster Recovery Call Centre Features:

  • Workstations with phones & headsets
  • Fax machines
  • Laser Printers
  • Photocopy machine
  • Call Centre System
  • The package includes two annual maintenance tests on the recovery system
  • A 24-hour Emergency Hotline will be provided to each customer during disruptions
  • Two annual reviews are included in the recovery packaged