Copyright © 2018 Telekom Malaysia Berhad (128740-P) ALL RIGHTS RESERVED
Take your business further with our selection of IT, business outsourcing and value added services.
TM provides corporate and government agencies with responsive customer support, dedicated and customised solutions coupled with up-to-date communications technology.
High-speed connectivity - enhancing your business further
Gain an edge over your competition with Direct. With this service you get to enjoy 24 hours of dedicated Internet access service via digital link with all the capabilities of conducting a business at high speeds of up to 1 Gbps.
Direct - the most premium service from Telekom Malaysia Berhad (TM), gives you round-the-clock monitoring and support as well as the flexibility of running servers, systems and heavy multimedia applications. Whatever your business - multinational corporations, banks, finance institutions or even statutory, you will surely find Direct a useful tool for the enhancement of your business.
Heavy Usage Of InternetAllows upload and download traffic to run concurrently without sacrificing the speed of the network.
Multiple – Users With Cost-Effective SolutionA stable connection which allows many networks to share a single internet access line.
24 x 7 Internet ConnectionAn 'always-on' Internet connection which allows businesses to run globally.
24 x 7 Customer Service + Managed ServiceA dedicated 24-hour Technical Support Centre.A Dedicated Digital Internet AccessThe dedicated digital link provides guaranteed speed and security.Internet Access – Instantaneous And Highly ReliableThe superior performance enables Content and Online Service Provider to run critical Internet applications.Unlimited IP AddressesWith a maximum of one block of Class C or 254 IP addresses, customers can configure their network in unlimited ways.Online Bandwidth Utilisation ReportFree 24 x 7 online bandwidth utilisation report to monitor the service usage.
TM offers a variety of transmission speeds that caters to your needs and requirement.
For other bandwidths, please enquire from our Account Executives for service availability.
* Multiplication of 2 Mbps
The basic equipment required to get connected to Direct service is a router of any type with interface that is compatible with the Network Terminating Unit (NTU) interface provided by TM (also based on the bandwidth subscribed) as specified below:
However the specifications stated above could be also vary depending on customer's equipment specifications. Customer will also need to make sure that the router used supports the requirement of the subscribed bandwidth.
You can enquire for the service via the following:
Or contact our Sales representative.
a. SERVICE LEVEL GUARANTEEOverviewService Level Guarantee or SLG for short is the commitment of a stipulated level of service agreed from an ISP to its customer. In TM, we are committed to give the best quality and guaranteed service to support your business with the following benefits:
A 24-hour pro-active fault monitoring by a dedicated technical team on all circuits with SLG arrangement
Online reporting website on bandwidth utilisation
and performance of Direct service, which includes latency, packet loss and the average monthly report. The online reporting website is available at
Guarantee the quality of service to be maintained and fulfilled by TM
Customer could ensure that the Internet access to be always up and running thus improving service availability
Receive priority treatment on technical support as compared to other non-SLG customers
b. FIXED IP ADDRESSFixed IP Address is a requirement for customers running DNS, email, web and other application servers. By default, customer will be given 16 fixed IPs but is entitled for up to 254 fixed Ips. Customers need to submit their network diagram to justify for the additional fixed IPs.c. BORDER GATEWAY PROTOCOL (BGP)BGP is an exterior gateway protocol used to connect between different networks under different AS (Autonomous System) numbers.Advantages to Direct customers:
d. WEB-BASED Direct NETWORK HEALTHThe Direct Network Health portal enables customers to view their bandwidth utilisation report online based on the speed subscribed. This web-based service allows customers to view the report online at http://direct.tm.net.my. This service is given free of charge to all Direct customers.e. CPE PROGRAMCPE Program is another value-added service for TM customers who subscribe to Direct. Customers can rent the equipments from TM. The equipments currently available in this service are routers and firewalls, which are compatible with Direct service. Please contact your respective Account Executive for further information.f. EXPEDITE REQUESTExpedite Request allows the customer to realise their business faster. Customer would benefit from the prioritized services delivery and enjoy using Direct service by the date required.g. DSL BACKUPDSL backup is a backup for Direct over leased line using DSL technology. DSL backup is always-on, high-speed Internet connectivity and protection from downtime. Customer will enjoy Internet service 24 x 7 with minimal service disruption.h. IPv6The next version of IP Address is now available for Direct service.
j. DDOS DefenceProtection of customer's network against DDOS attacks. Keeps the customer's online business available during an attack.
Here are answers to some frequently asked questions.
TM is commited to provide the best possible services to all its customers. We have our customers support team to attend to all your Internet needs. If you have any enquiries, TM is always here to help and guide you through. After all, our satisfied clients are our future ambassadors.
Help Guide (FAQ).
For more information of the product kindly please send an e-mail to
Technical SupportDirect Reporting Center:Tel : 1060 or +603 - 2275 6000
Fax number : +603 - 2240 6422E-mail :