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UPDATES ON LATEST DEVELOPMENTS OF ALL TM CUSTOMER SERVICE OPERATIONS DURING THE EXTENDED MCO PERIOD

TM; unifi

25/03/2020

TMpoints

  • All TMpoint outlets nationwide are closed

TM Contact Centres at 100, Live Chat, Social Media and e-mail

  • Operations Hours: 7.00 a.m. to 9.00 p.m.

Installations and Restorations

  • All installation activities at customers' premises has been postponed. Network and service restoration activities that do not involve presence into customers' premises will resume as usual. However, TM will continue to perform installation and full restoration activities outside customer premises as well as at hospitals, clinics and other critical agencies.

Payment Channels

  • All TM Payment Kiosks at TMpoint are not in operation
  • Alternative cash payment channels are at 7-Eleven, MyNews, Speedmart 99, KK Mart, MyNews and Petronas.
  • Alternative digital payment channels via Autopay, unifi self-care portal at unifi.com.my, myunifi app, online payment channels from any of your preferred bank via JomPAY with TM's biller codes (8888 for unifi Home, 2345 for Streamyx & Voice and 3608 for unifi Mobile) and via e-Wallet (Boost app).

Digital Channels

  • For more information, query, customer service, subscription and any support related needs, please visit www.unifi.com.my.
  • Customers can also reach out to us via our digital channels as follows:

*Note: the digital channels will only be manned between 7.00 a.m. to 9.00 p.m.​

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