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​iTalk International Airtime Transfer

 

User Guide

The iTalk International Airtime Transfer is an international mobile top-up solution that enables airtime transfers from as low as RM 4, simply via the Short Messaging Service (SMS) from your mobile phone.

With the iTalk International Airtime Transfer, Malaysian and expatriate iTalk users based in Malaysia will be able to transfer airtime credit through a safe, immediate and secure channel to a mobile phone of a loved one in another country. There are no subscription fees, no monthly fee or rental and no changes in current iTalk rates.”

The iTalk International Airtime Transfer can be performed through any mobile service provider in Malaysia. Currently, the iTalk service can be utilized to transfer airtime to as per below.

CountryAvailable Denomination
IndonesiaRM 5 = IDR 5,000
RM 7 = IDR 10,000
RM 11 = IDR 20,000
RM 13 = IDR 25,000
RM 26 = IDR 50,000
PhilippinesRM 4 = PHP 30
RM 6 = PHP 50
RM 11 = PHP 100
IndiaRM 4 = INR 20
RM 7 = INR 55
RM 12 = INR 100
VietnamRM 4 = VND 10,000
NepalRM 5 = NPR 50
RM 8 = NPR 100
RM 15 = NPR 200
PakistanRM 8 = PKR 100
RM 18 = PKR 250
Sri LankaRM 4 = LKR 50
RM 6 = LKR 100
LaosRM 8 = LAK 10,000
RM 13 = LAK 20,000
ChinaRM 25 = CNY 30
BangladeshRM 6.80 = BDT 100
 RM 12.80 = BDT 200
 RM 24.80 = BDT 400

 

Pricing Denomination

No. Flag Country Keyword Default Language Available Denomination
1 indonesia.png Indonesia TX or tx Bahasa

RM 5 = IDR 5,000

RM 7 = IDR 10,000

RM 11 = IDR 20,000

RM 13 = IDR 25,000

RM 26 = IDR 50,000

2 philippine.png Philippines TX or tx Tagalog RM 4 = PHP 30
RM 6 = PHP 50
RM 11 = PHP 100
3 india.png India TX or​ tx English RM 4 = INR 20
RM 7 = INR 55
RM 12 = INR 100
4 vietnam.png Vietnam TX or tx Vietnamese RM 4 = VND 10,000
5 pakistan.png Pakistan TX or tx English RM 5 = NPR 50
RM 8 = NPR 100
RM 15 = NPR 200
6 nepal.png Nepal TX or tx English RM 8 = PKR 100
RM 18 = PKR 250
7 laos.png Laos TX or tx English RM 4 = LKR 50
RM 6 = LKR 100
8 sriLanka.png Sri Lanka TX or tx English RM 8 = LAK 10,000
RM 13 = LAK 20,000
9 china.png China TX or tx Mandarin RM 25 = CNY 30​

FAQ

What is iTalk International Airtime Transfer?

​iTalk International Airtime Transfer is a service which allows instant prepaid airtime transfer from one country to another using mobile phone.

Who should use the service?

​The service should be used by people living abroad who would like to transfer airtime from overseas to their friends and family’s prepaid mobile account back home in a fast, easy to use and affordable way. The user must be registered to iTalk, and uses Celcom, Maxis or Digi only. U-Mobile does not support this service.

To which country can I transfer the airtime?

The airtime can be transferred to participating countries which include Indonesia, China, Philippines, Pakistan, Vietnam, Laos, India, Nepal & Sri Lanka

What is the minimum balance required in my iTalk card for me to perform the transfer?

​The minimum balance shall be accordance to the denomination selected by the user. The transfer can be made so long as the subscriber has enough credit on the iTalk account to transfer the selected denomination.

What are the available denominations for each country?
CountryAvailable Denomination
IndonesiaRM 5 = IDR 5,000
RM 7 = IDR 10,000
RM 11 = IDR 20,000
RM 13 = IDR 25,000
RM 26 = IDR 50,000
PhilippinesRM 4 = PHP 30
RM 6 = PHP 50
RM 11 = PHP 100
IndiaRM 4 = INR 20
RM 7 = INR 55
RM 12 = INR 100
VietnamRM 4 = VND 10,000
NepalRM 5 = NPR 50
RM 8 = NPR 100
RM 15 = NPR 200
PakistanRM 8 = PKR 100
RM 18 = PKR 250
Sri LankaRM 4 = LKR 50
RM 6 = LKR 100
LaosRM 8 = LAK 10,000
RM 13 = LAK 20,000
ChinaRM 25 = CNY 30
Is there a limit as to how much I can transfer in a day?

​No except on India. Several operators limit to 3 successful transactions per day to the same destination number (Vodafone, Airtel, Aircel).

How much am I charged for each transfer?

​Apart from the denomination charges, you will also be charged between 15 to 20 sen for each SMS, dependant on the mobile service provider.

In what currency is the airtime received?

​The currency shall be dependant on the destination number. For example, if the transfer is made to an Indonesia number, the airtime shall be received in Indonesia Rupiah.

How do I make the transfer?

The airtime transfer is simply done via SMS. To initiate the transfer, the user is given 2 options

  1. TX <destination number><denomination in RM>
  2. TX <destination number>

If the available denominations are already known by the user, he/she may type option (i) else, kindly opt for option 2. Either message should be sent to 36878. The user shall wait for a reply from iTalk and follow the guide to complete the transfer. 

In what language is the SMS?

​The language shall be dependant on the destination country. For example, if the airtime is transferred to an Indonesia number, both the sender and receiver shall receive the SMS in Bahasa Indonesia. The list of language to be used can be seen in the following table.

CountryDefault Language
IndonesiaBahasa Indonesia
PhilippinesTagalog
IndiaEnglish
VietnamVietnamese
NepalEnglish
PakistanEnglish
Sri LankaEnglish
LaosEnglish
ChinaMandarin
How do I know the status of the transfer (success/fail)?

​Both sender and receiver shall receive notification on the transfer status via SMS.

Can I transfer airtime while I'm roaming in another country (International Roaming)?

​No.

Can I perform the transfer in other denominations which are not listed in the pamphlet?

​No. The amount that can be transferred is only accordance to the denominations specified.

Will I need any PIN number to use the service?

​No. This is a pin-less transaction. No PIN is involved.

What happens if the recipient’s mobile phone is already terminated when the airtime credit are transferred?

The transaction will be unsuccessful. The credit sender will be refunded on the amount deducted

Are there monthly charges for the service?

No.​

What should I do if my iTalk card is deducted but the airtime is not received by the receiver?

​​You may contact TM contact center to investigate the transfer and request for refund in case the dispute is valid.​

Where can I get further information about the product?

​You may contact TM contact center at 100 to get further information about the product.

Who shall I contact in case of failure of transfer?

You may contact TM contact centre at 100 to check on the transfer status.