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unifi

Unifi is a broadband service by TM that uses fibre optics to deliver high speed internet, phone and IPTV services to customers' homes.

Glossary

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Commercial Glossary - How to make a payment?
01Customer NameSubscriber account owner name
02Account No.Subscriber account reference no.
03Bill DateThe date when bill was generated
04Payment Due DateLast date of payment
05Bill NoBill reference no
06Deposit (RM)Total amount deposited
07One Time ChargeOne-time imposed charges to customer
 Recurring ChargeRepeated monthly charges imposed on customer
 Usage ChargesTotal customer service charge for the month
 Service Tax (6%)Service tax imposed on total amount charged
08Total Current ChargesSum of current charges
09Rounding AmountTotal rounded up to the nearest multiple of 5 sen
10Total Amount for Current MonthSum of this month's current charges
11Total Amount OutstandingAmount carried forward from previous month charges
12Rounding Amount Total Amount To Be PaidSum that customer needs to pay rounded to the nearest multiple of 5 sen.
13Bill MessageA message sent to customer regarding bill matters.
14Account NoSubscriber account reference no
 Bill NoBill reference no
 Bill DateThe date when bill was generated
 Revenue CodeFor TM internal reference
 Total Amount DueSum that customer needs to pay
 Paid AmountAmount paid by the customer
 Bank/Cheque Nopays
15PaymentsList of locations & amounts of payments made
16Credit AdjustmentDiscount given by TM to customer
17Debit AdjustmentAdded charges to customer
18Usage StatementSummary description of usage charges
19Service Tax (6%)Service tax imposed on total amount charged
20AccountThe description for the one time and recurring charges associated with the account
21Installation FeeInstallation charges at customer's home/office.
 Paid AmountAmount paid by the customer
 Activation FeeA fee to start services
 Paid AmountAmount customer paid
22TotalTotal amount which may include tax, one time and the recurring charges associated with the account
23ServiceThis section is for the service. This includes may include the description for the usage, one time, recurring charges and the tax associated with the corresponding service.
24HSIInitials of 'High Speed Internet
25Service No.The service number for the corresponding service
26Subsection HSIThis subsection displays the detailed description of the recurring charges for the service
27One TimeThis subsection displays the detailed description of the one time charges for the service
28TotalThe total amount which may include the tax, one time and recurring charges for the service
29NationalThis section displays the detailed description of within Malaysia call to fixed lines and mobile lines
30To FixedThis subsection includes the detailed description about National call to fixed lines usage
31To MobileThis subsection includes the detailed description about National call to mobile lines usage
32Special Number/OthersThis section is for the Special Numbers / Others category. This section includes the usage category instead of the location field
33Service Tax (6%)This subsection displays the description of the tax charged on the usage charges of the service
34TotalThe total amount which may include the usage, one time, charge recurring charges and service tax
35Statement of AccountThis statement of account segment displays the details of previous Bills that are still outstanding. Among the details shown are, the Bill number, bill date, total paid, total
adjustments and lastly total due. In addition to that, the statement of account segment shows the total outstanding amount due (Summary/ of transactions over a given
period)
36AnnouncementMessage to customers

 

Commercial Glossary - Defination Terms
01Activation FeeCharge to start the service
02Adjustment (RM)Add or minus charges
03Amount (RM)Charges customer need to pay
04Bank/Cheque NoReference No. if customer pay using Bank/Cheque
05Credit AdjustmentDiscount given by TM to customer
06Current ChargeList of current charge to customer account
07Customer NameOwner of TM Service subscriber
08Debit AdjustmentAdded charges to customer
09Deposit (RM)Total amount deposited
10Deposit 1st BillDeposit charge imposed to customer only in the 1st bill issued
11DescriptionInformation on charges imposed
12Discount (RM)Reduction in the usual price
13Effective DateWhen the charge will be impose
14End DateWhen the service stop
15Gross (RM)Charged amount before any discount
16Installation FeeCharge for installation of service at customer home/office
17ItemList of charges/fees imposed on customer
18Late Payment Charge – Month – Bill No.Charge imposed to customer because of late payment for that particular month & bill no.
19Old Account NoPrevious TM Service subscriber account no
20One Time ChargesOnce imposed charges to customer
21Outstanding (RM)Amount customer not yet been paid
22Paid AmountAmount customer paid
23Payment Due DateLast date of payment
24PaymentsList of location & amount of payment made
25Reconnection FeeCharge imposed to connect back the service
26Recurring ChargeRepeated monthly charges imposed on customer
27Rounding AmountTotal rounded up to the nearest multiple of 5 sen
28Stamp DutyTax that customer pay to the government
29Start DateWhen the start of the service
30Statement DateDate statement generated
31Statement of AccountSummary/ listing transactions over a given period
32Total Amount to be PaidTotal that customer need to pay
33Total Amount OutstandingAmount carry forward from previous month charges
34Total Amount for Current MonthSum of this month current charges
35Total Taxable (RM)Sum amount of tax being imposed
36Usage ChargesTotal customer service charge for the month
37Usage StatementDescription of summary of usage charges

 

Technical Glossary
01APAccess Point
02BTUBroadband Termination Unit
03CPECustomer Premise Equipment
04DECTDigital Enhanced Cordless Telecommunications
05DSLDigital Subscriber Line
06FTTHFibre to the Home
07FWSFibre Wall Socket
08LANLocal Area Network
09ONUOptical Network Unit
10PCPersonal Computer
11PONPassive Optical Network
12RGResidential Gateway
13STBSet Top Box
14SSIDService Set Identifier
15VDSL2Very High Speed Digital Subscriber Line 2
16VoIPVoice over Internet Protocol
17WEPWired Equivalent Privacy