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VADS Berhad (VADS), Malaysia's leading Managed Integrated ICT/BPO Service Provider today officially launched the nation's first Cloud exchange namely VADS Marketplace – an online store offering Business-To-Business (B2B) Cloud-hosted solutions – supported by a one-stop omnichannel customer engagement centre.
VADS Marketplace offers business owners and organisations a wide selection of innovative digital business solutions which are convenient and user-friendly to enhance their operation efficiency and business productivity thus increasing profitability. It is enabled by the VADS Cloud eXchange, a platform established by VADS to meet customers' needs in managing multi-cloud hosted solution.
The VADS Marketplace was launched by Tan Sri Zamzamzairani Mohd Isa, Group Chief Executive Officer, Telekom Malaysia Berhad (TM). Massimo Migluiolo, Chief Executive Officer of VADS was also present at the event.
In his speech, Tan Sri Zamzamzairani said, "The VADS Marketplace is one of the strategic drivers for TM Group's transformation journey to Go Digital. We put emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity. It is an example of how our digital transformation changes the way we serve our customers. For example, while it used to take up to a few weeks to fulfil customer's orders, with Marketplace, orders can be delivered almost instantly. This way, we are also assisting business owners to embark on their own digital transformation."
"As the nation's leading integrated ICT/BPO services provider, TM through VADS provides services which transcends beyond the borders of connectivity, with increased focus on digital and innovations. We continue to serve customers across multiple segments with comprehensive suite of offerings, delivering seamless digital experience and integrated business solutions to meet their business communication needs – true to our promise of "Life and Business Made Easier". As Malaysia's No. 1 Converged Communications Services Provider, the carrier neutral data centres supports the national agenda to position the country as a regional Internet hub and digital gateway for Southeast Asia," concluded Tan Sri Zamzamzairani.
The VADS Marketplace is designed in support of the Malaysian Digital agenda to accelerate the Malaysian digital economic growth as well as bringing back Malaysian subscribers on shore. It is designed to cater to business needs. VADS Marketplace customers will be able to experience the most integrated digital business solutions, providing them with all the products and services that they need to stay competitive in the business world. It is a one-stop centre where customers will be able to acquire Cloud solutions from well-known global players as well as local independent software vendors (ISVs). As a wholly-owned subsidiary of TM, VADS is able to offer its customers Converged Solution – from Cloud, Smart Services right to Managed Services.
The VADS Cloud eXchange enables VADS Marketplace to act as the single touch point for customers in managing their internal IT services as well as their subscribed multi-Cloud solution. Currently, the VADS Cloud eXchange enables the Public Marketplace - catering to SMEs - to offer ready catalogued solution for SMEs to subscribe to; and the Private Marketplace - catering to Enterprises and the Government market segment - to offer one-stop Hybrid IT solutions.)
Through the VADS Cloud eXchange, the local ISVs are immediately exposed to a large customer base, thus increasing their visibility and business value in the market. It enables Enterprise IT-as-a-Service for large enterprises and public sector customers that require private marketplace for secured Hybrid IT requirements; as well vertical industries' community marketplace such as Healthcare, Education, Retail and others.
During the event, members of the media were also given a preview of the VADS Twin Core Data Centres (TCDCs), VADS Core Data Centre in Iskandar Puteri, Johor and VADS Klang Valley Core Data Centre in Cyberjaya which will be operational in 2017.
The TCDCs are designed and built with similar capacity, standards and service offerings. They provide an enhanced level of disaster planning for companies that wish to set up their regional infrastructure as well as enable enterprises to consolidate their infrastructure and optimise operational expenditure.
To learn more about VADS and its solutions, log on to www.vads.com.