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​News Release

9 September 2013
Kuala Lumpur


Ministry of Communications and Multimedia, in collaboration with Telekom Malaysia Berhad (TM) and supported by Ministry of Women, Family and Community Development today launched a new smart phone application for its emergency services, aptly named “SaveME 999”. The application, set to benefit People with Disabilities (PwD), specifically for individuals with hearing and speech-impairment, is the latest enhancement to the Malaysian Emergency Response Services 999 (MERS 999).

The SaveME 999 application was launched by YB Dato’ Sri Ahmad Shabery Cheek, Minister of Communications and Multimedia. Also present at the event were YB Datuk Hjh Azizah Datuk Seri Panglima Hj. Mohd Dun, Deputy Minister of Women, Family and Community Development; Dato’ Sri Dr. Halim Shafie, Chairman of TM; Mohamad Sazali Shaari, President of Malaysian Federation of The Deaf (MFD); members of MFD and key representatives from the MERS 999 agencies.

YB Dato’ Sri Ahmad Shabery Cheek said: “The Government is taking the responsibility to implement MERS 999 in accordance to Communication and Multimedia Act 1998, Section 192(1): Required Application Service – RAS. It is the Government's aspiration to provide the emergency services regardless of the geographical boundary. Thus, the SaveME 999 application can be fully utilised throughout Malaysia.”

Speaking at the launching ceremony, Dato’ Sri Dr. Halim said: “The launch of the new smart phone application, SaveME 999 today further reinforces TM’s commitment towards delivering enhanced emergency services to PwDs. This group of society, particularly individuals with hearing and speech-impairment, may face emergency situations which require them to seek immediate aid but their condition may limit them to do so. This is where SaveME 999 comes in; it serves as an alternative mechanism for them to call for assistance through a non-voice mechanism.”

“As a telecommunications company, we are more than happy to be given the opportunity to work hand-in-hand with the Ministry of Communications and Multimedia for this community service initiative. This collaboration is indeed in line with our aspiration to become the Government’s trusted ICT partner,” added Dato’ Sri Dr Halim.

The SaveME 999 application utilises the Geographical Positioning System (GPS) data in smart phones to identify the location of the user. When the application is activated, the location of the users is identified through GPS and it will be transmitted to the MERS 999 Response Centre (MERS 999 RC).

SaveME 999 can be downloaded for free of charge from the MERS 999 portal at Upon installation of the application in the smart phone, SaveME 999 is readily available for any type of emergency situation which requires the aid from any of the five (5) emergency agencies namely Polis DiRaja Malaysia (PDRM), Jabatan Bomba dan Penyelamat Malaysia (JBPM), Kementerian Kesihatan Malaysia (KKM), Jabatan Pertahanan Awam Malaysia (JPAM) and Agensi Penguatkuasaan Maritim Malaysia (APMM).

PwD users can activate the application by simply pressing the SaveME 999 icon on the smart phone. The sender’s details such as name, telephone number, type of emergency and location of the sender will be transmitted automatically to the MERS 999 RC. The emergency agencies will receive all the crucial information simultaneously to enable them to respond immediately.

SaveME 999 application caters for smart phones with Operating System (OS) software, namely Android (version 2.2 and higher), iOS (version 5 and higher), Blackberry (version 6 and 7) and Windows Phone (version 7 and 8). Users need to have a data plan with any of the Malaysian cellular operators in order to activate SaveME 999. There is no registration fee or monthly subscription for usage of this application. However, the cellular operators’ charges for the data plan apply and it varies from one operator to another. Alternatively, SaveME 999 also can be activated via a WiFi.

MERS 999 is an integrated emergency response system managed by TM. The MERS 999 project consolidates five emergency service providers – PDRM, JBPM, KKM, JPAM and APMM under one common ICT platform to provide uniform and consistent process in handling emergency calls. MERS 999 enables the 999 number to function as the sole emergency number for all emergency services.

For more information on SaveME 999 and MERS 999, visit

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