The minimum subscription period (or contract period) for UniFi is 24 months from the date the service is activated or installed. If the service is terminated before the 24 month period is over, business customers have to pay a termination penalty of RM 500 which will be reflected in the final account bill.
Upgrade Customer can upgrade their UniFi service by visiting TMpoint, through UniFi's portal, through any TM authorized sales channel or by calling TM UniFi Center (1-300-88-1222). There will be no fee to upgrade the service but there will be a charge of RM200 if require on-site reconfiguration by TM's personnel. The existing CPE will be used unless a change is required due to the nature of the upgrade requested. An upgrade process(within or after contract period) will not require customer to renew their contract period.
Downgrade Customers can downgrade their UniFi service by visiting Tmpoint, through any TM authorized sales channel (AE only) or by calling TM UniFi Center (1-300-88-1222). . The downgrade can be done any time after the 24 month contract period is over and if a business customer requests for a downgrade while within the 24 month contract period, a downgrade fee of RM 200 will be charged. The existing CPE will be used unless a change is required due to the nature of the downgrade requested.
Relocation Business customers can request for relocation from TMpoint outlets where they will be required to fill in a relocation form. Business customers will be charged a relocation fee of RM 300. If a business customer who is within contract period requests for relocation, the contract period will be resumed and it will not be renewed. The relocation of a business customer's UniFi service will involve 2 appointments with TM, one of which is for the collection of the BTU. The other appointment will be for installation and configuration at the new premise by TM's installer. Business customers are expected to pack all their CPE and transport them to the new premise to be reused.
The relocation of UniFi service can only be done if the business customer is moving to a location where UniFi services are available. For cases where business customers relocate to a location where UniFi service is not available, business customers are to subscribe to TM BroadbandTM where the TM BroadbandTM contract period, terms and conditions are applicable. Subsequently, if business customers do not wish to subscribe to TM BroadbandTM, TM will consider that the business customer has prematurely terminated the contract and a penalty of RM 500 will be charged. If business customers relocate to an area where TM BroadbandTM services are not available, business customers will not be charged a penalty but business customers will have to produce any utility bill as proof.
Migrate Business customers who wish to migrate to packages provided by other service providers can do so provided that their contract periods are over. If the contract period is not over, the business customer will be charged an early termination penalty fee of RM 500.