14 Mar 2024
TM GLOBAL BAGS A DOUBLE WIN AT THE ASIAN TELECOM AWARDS 2024
KUALA LUMPUR, 5 March 2024 – TM Global, the domestic and international wholesale
business arm of TM, clinched top honours in two prestigious categories: Telecom Company of
the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian
Telecom Awards held in Singapore. This marks the second consecutive year TM Global has
received these accolades, solidifying its position as a leader in shaping the telecommunications
landscape within Malaysia and across Asia.
Khairul Liza Ibrahim, Executive Vice President of TM Global, said, "The awards underscore TM
Global’s efforts as a catalyst of digital adoption across industries and the nation’s 5G ecosystem.
Internationally, we serve as the gateway for businesses seeking to expand into ASEAN and vice
versa. TM Global plays a pivotal role in advancing AI implementation and platform-play services
and remains committed to driving innovation and bringing connectivity and digitalisation to all
corners of the country."
She further emphasised TM Global's transition from a traditional telco wholesaler to a digital
enabler, "Our strategic shift up the value chain has enabled us to deliver a versatile edge
ecosystem, empowering the next wave of technologies and applications. This recognition is a
reaffirmation of our work in pioneering digital solutions to transcend borders and driving
connectivity across the region."
TM Global’s initiatives continue to help narrow the digital divide and nurture digital opportunities
through the expansion of high-capacity connectivity infrastructure nationwide and the deployment
of two additional International Internet Gateways in East Malaysia. Internationally, TM Global
continued to bolster its connectivity strength, facilitate content distribution through TM Edge, and
expand its platform services to connect service providers worldwide with the vibrant ASEAN
market.
The Asian Telecom Awards, hosted by the Asian Telecom magazine, a publication of the global
Charlton Media Group, honours businesses and initiatives that are not only driving progress in
the telecom industry, but have also ignited transformative shifts that have reshaped the digital
landscape. These recognitions are a testament to TM Global’s ability to support regional and
international service providers through comprehensive digital infrastructure solutions, providing a
seamless gateway for their expansion into the region.
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Statement from TM on Government's decision to retain Single Wholesale Network (SWN) for 5G
1. TM welcomes and supports the Government's decision to continue with the Single Wholesale Network (SWN) model for the deployment of 5G in the country. We believe this reflects the national aspiration for an inclusive digital Malaysia. 2. The SWN model reflects the shared responsibility to meet the collective objectives of 5G for Malaysia: Telcos to focus on investing and developing innovative 5G products and solutions for end customers. DNB shall focus on network-build towards faster rollout of coverage and capacity in a cost efficient manner. TM will continue to provide the fiber backhaul as committed in the signing of the agreement with DNB on 16 Dec 2021. This is another example of public-private partnership in the rollout of critical telecommunications infrastructure to boost economic development and enhance the well-being of Keluarga Malaysia. 3. We look forward to rolling out 5G-enabled products and solutions to our unifi and TM ONE customers. As such, we are currently undertaking internal customer and network trials to bring an improved convergence proposition of fiber plus 5G services to our unifi and TM ONE customers. This is subject to finalising our wholesale agreement with the DNB.
TM's addresses data breach of Unifi mobile customers contact information
Telekom Malaysia (“TM” or “the Group”) has been made aware of a data breach (specific to contact information only) on 28 December involving a limited amount of Unifi Mobile customers’ information. After investigations, TM has found 250,248 Unifi Mobile customers to be affected in this data breach, constituting both individual customers as well as SMEs. The type of data that was breached involved customer names, phone numbers and emails. No other information was breached. TM confirms that the breach has been contained and have taken steps to minimise the potential impact to these 250,248 customers. The specific customers affected have been notified. Customers who have not received any notification are not impacted. TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); and the Malaysian Communications & Multimedia Commission (MCMC)). While additional security measures have been put in place to isolate the risk and protect our customers, we wish to inform that our customers did not experience any service disruptions in this incident. TM is closely monitoring the situation and is conducting additional assessments. We advise customers to take extra precautions when receiving communications from unknown parties, as well as to secure their online information at all times. The privacy and security of TM’s customers remain our highest priority and we take such matters seriously. We will continue to strengthen and ensure our data security framework, policies, systems and processes are continuously benchmarked against Bank Negara Malaysia's Risk Management in Technology (RMiT) standard and ISO27001, as well as other global standards to prevent such occurrences.
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