How do you maintain quality customer service & continue to generate revenue when your call centre is down?
There is nothing more frustrating for your customers than failing to get their calls through to your organisation. As a result, they may turn to more ready and willing competitors. When your business call centre breaks down due to unforseen disruptions, it is wise to have a back-up call centre to take all your important customer calls, e-mails and faxes ensuring the continuous flow of your business operations.
Safeguarding your call centre from disasters can be very complex and costly. Disruptions may result in the loss of millions of ringgit worth of business opportunities.
TM's state-of-the-art Disaster Recovery Call Centre is designed to withstand power outages, fires, cut phone lines, electrical thunderstorms and a host of other disasters. We provide you with a contingency service that will ensure minimal discruption to your business operations.
Our Disaster Recovery Call Centre service ensures that your customers are always able to get in touch with your organisation. Every call, fax or e-mail to your call centre will be re-routed to our Disaster Recovery Call Centre site. Your customer service team will then be able to resume their work at the Disaster Recovery Call Centre within a short period of disruption notification.
Our innovative and affordable Disaster Recovery Call Centre service requires no infrastructure purchases. It also eliminates the need for you to set-up your own back-up call centre or hire additional IT staff. Your customers will be able to continue enjoying the quality customer service they deserve at all times.
Disaster Recovery Call Centre Features:
Upon signing up for the Disaster Recovery Call Centre service, we will work closely with you to develop the best and quickest method to back up your existing call centre operations.
With the most extensive telecommunications network in Malaysia, TM has a wide range of well-established voice and data products to suit every business need. We provide you with innovative solutions to take your business to the next level.
With our Disaster Recovery Call Centre, your company's name will quickly become synonymous with Quality Customer Service.