Customer Care

Service Centre

103 - Directory Enquiries

TM GROUP CUSTOMER SERVICE CENTRE (100)

Directory service is one of TM's Customer Assistance Services, which provides telephone numbers upon enquiry for TM's customers who dial 103. Besides that, callers are also currently able to enquire on telephone numbers of two other network users i.e. Binasat Sdn Bhd and Time Telekom Sdn Bhd.

The computerised enquiry system is known as PANTAS (Panduan Telefon Awam Segera), which uses up-to-date technology to enable a faster response time and up-to-date information.

There are three Directory Service Centres, i.e. Melaka, Kuching and Kuala Lumpur, to facilitate all enquiries nationwide. For all enquiries, callers will only need to provide the full name and location of the enquired telephone number. The information provided will be in the form of a telephone number only.

Each enquiry will be charged RM0.30.

There is also a facility to connect the call of the enquired telephone number (call completion). The callers will be charged a Customer Service Assistance service fee as well as the duration of the completed call.

Special emphasis is given on data integrity and speed of answer. To meet this requirement, a caller must be prepared with the specific name and location of the enquiry to help the Customer Service Assistant to locate the number enquired.