Below are the procedures and processes for any party who wants to do business with TM for a clearer understanding.
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What is Supplier Relationship Management (SRM) System?
Supplier Relationship Management (SRM) is a system that provides for:
· automation of procurement processes
· online storage of procurement-related data and information
· Electronic (online) interactions between Suppliers and TM, e.g. for registration, renewals, purchase orders, and payment status.
· Spend analysis and Supplier performance analysis
What are the modules available in SRM?
The modules are as follows;
For TM, the modules are implemented on a staggered basis hence, not all these modules are available during the first go live phase.
What is e-Registration?
e-Registration is one of the SRM functionalities that allows interested suppliers to self-register online, to become an approved TM supplier. The online registration portal can be accessed at here. It is compulsory for all suppliers to self-register online, which goes through an application processing, before being approved as a TM Supplier. Hence, the manual registration form is no longer applicable for any matter pertaining to supplier registration once SRM system is operational.
Who can register as TM supplier?
The following entities are allowed to be registered as a supplier with TM:
a. Sole proprietorship
b. Registered Consortium
e. Company (Private & Public Limited) that are registered with the Companies Commission of Malaysia
f. Government Agencies
g. Non-Governmental Organisations (NGO)
h. Local Councils
i. Professional Firms/Bodies eg. Legal Firms, Accountants & Engineers.
k. Foreign registered company.
Note: The minimum paid-up capital for Sdn Bhd company must be at least RM10,000.00 (Ringgit Malaysia Ten Thousand).
How much is the registration fee for new registration, renewal of registration and the validity period? How to pay?
For new registrations, the fee is RM150.00, which comprises of registration fee of RM100.00 and processing fee of RM50.00. The validity period is 2 (two) years from the approval date as TM Supplier. Payments for new registrations are to be made against ‘kod hasil’ 632.
For Renewals, the fee is RM100.00, also for a validity of 2 (two) years from the expiry date of the earlier registration, only if the renewal is made before the expiry date. Otherwise, when there is a lapse period of time between the expiry date and the renewal date, an additional RM50.00 is charged for reactivation. For renewals/reactivation, payments are made against ‘kod hasil’ 641.
For the time being, payments must be made at TM Point only. Please note that you MUST make the payment prior to proceeding with the online registration. The receipt must be scanned and attached to the online application form. Please refer to the ROS User Guide for more details.
How to Register?
Please refer to the ROS User Guide on TM corporate website at www.tm.com.my. The basic steps for online registration are:
What are the mandatory supporting documents to be uploaded?
Mandatory forms for vendors to upload online are as follows:
Private Limited/Public Limited companies:-
(Depends on the registered Work Categories)
Sole proprietor or Partnership:-
Is there any limitation for registration of Work Categories Classification/sub category?
There is no limitation for registration of Work Categories/sub categories, as long as the Work Category Classification (“Kod Bidang”) applied by the supplier is commensurate with the supply/work experience, PKK/CIDB certificate and/or MOF registration as attached in the supporting documents.
What if my company doesn’t have any official or corporate email?
It is crucial that an official corporate email address is established between TM and Supplier as this is the main channel to send 2 separate emails on:
i. User ID for Supplier to login to SRM SUS (Supplier Self Service)
ii. Password for SRM SUS login.
If a prospect supplier does not have any official or corporate e-mail address, the registration process cannot be completed.
While registering online, can I save the information and continue later?
No. Due to security and validity reasons, Supplier must fill up all the required fields and complete the registration process continuously through to submission, once you start filling up the form on the registration screen. Therefore, you are advised to prepare all the necessary documentation before you start the online registration process.
What is the next process after I have submitted the online registration form?
You will receive a set of questionnaires via your registered official/corporate email and you should response promptly in order not to delay your approval process.
After I have completed the online registration and submitted all the required documentations inclusive of payment, how long it will take for the approval process?
Upon receiving complete documentations and payment, TM will take three (3) working days for approval.
How will I know that my registration is approved?
TM will send two (2) separate emails to notify that your application has been approved. The first e-mail will provide you your temporary user ID for your company, and the second e-mail will have your temporary password for your login process. It is stressed here that the function of establishing your official corporate e-mail address is vital towards ensuring that only those authorized personnel in your company gets the System Administrator role, who will be receiving the user ID and password.
What is the minimum system requirement and compatible browser for Supplier Self-Service application?
The minimum system requirement:
i) Microsoft Window XP Professional Version 2002 with 504 MB of RAM.
ii) The compatible browser is Internet Explorer version 5.5 – 7.0, Firefox 1.0 or Netscape Navigator 6.0.
What are the most common reasons for rejection of new or renewal of Supplier Registration Form (Terms & condition of approval)?
The approval of the application will be based on the information that is given by the Supplier. The Supplier must ensure that the following are met:
Notification on any change of company’s address and/or phone/fax number must be made within 21 days from the date of the change.
The supplier must ensure that the industrial sector that wants to register is not the same as the industrial sector that has been approved by any of the categories below :
Should TM discover that the information given is falsified, TM will cancel the registration without giving the Supplier any prior notice.
If I have further inquiries pertaining to online registration, whom should I contact?
For any enquiries, Supplier can:
i) Contact SRM Helpdesk:
Telekom Malaysia Berhad
3rd Floor TM Annexe 2
No.1 Jalan Pantai Jaya
Off Jalan Pantai Baru
59200 Kuala Lumpur
Tel: 03-77117700, select Option 3 for SRM Helpdesk
Fax: 03-2240 0509
ii) E-mail SRM Helpdesk:
Send to email@example.com indicating ‘SRM Enquiry’ on your subject title