SRM Phase 1A successfully went live on 2nd February, 2010 with online Supplier Registration (ROS – Registration of Suppliers), which cuts the processing and approval down to 3 working days with complete document submission.

So, what does SRM Phase 1B has in store for TM Suppliers?  Phase 1B features Supplier Self Service (SUS) portal that introduces new ways of interacting between TM and TM registered Suppliers. The key features are as shown below:

New processes and key features in store for TM Suppliers with Phase 1B go live include the following:   

 Key Success Factors for SRM include quickly adapting and adhering  to the new SRM processes and requirements, ensuring that all your Company profile data is properly maintained and always up to date. Suppliers must ensure that the authorized SRM administrator’s contact name and email address are valid and up to date

 Prerequisite System Settings required for Supplier’s authorized SRM users are as below.  Kindly ensure these settings are set on the computer:

a)  Enable Cookies:
1. Go to Tools->Internet Options.
2. Go to Privacy tab, click on "Advanced" button in the Settings section
3. TICK on checkbox  . Click OK to continue
4. Click "Apply" to activate the setting. Then click "OK" to close the Internet Options

 b)  Enable ‘Pop-Ups’:
1. Go to Tools->Internet Options.
2. Go to Privacy tab and see the  ‘Pop-up Blocker’ section
3. Make sure you DO NOT TICK the   checkbox.

Supplier On-Boarding into the new SRM system will be done in batches.  Batch 1 includes about 1000+ suppliers.  Subsequently ALL suppliers will be on-boarded in phases up until end 2010, provided TM has received official e-mail address of the Supplier’s authorized SRM Administrator, for issuance of SRM User ID and password, which are then e-mailed to the Supplier.  Please open the attached list of Suppliers on-boarded on 28^th June 2010, who should receive e-mail from TM for their User ID and Password.

First Time Login into the SUS Portal will be prompted to change the initial password. This is required only for the first time login.

SRM Helpdesks have been set up to support TM Suppliers who may have queries or need clarifications by contacting:

SRM Helpdesk no.     :  03-7711 7700 , or
SRM E-mail               :  srm@tm.com.my

Online Help Materials have been developed and posted on this website.  Suppliers are encouraged to view the SRM Video, SUS Online Demo, SUS User Guide, Process on a Page (POP) and SUS FAQs.

To all TM Suppliers who have fully supported this change, TM would like to say a big thank you and we look forward to a new way of doing business with TM as we step up into a higher standard of Supplier Relationship Management towards a world class supply chain management.