News & Announcements | For Vendors| Procurement Ethics | Pre Qualification Invitation Notice | Tender & Quotation Notices | Vendor Registration Procedure | GEMS SRM
Q1
What is Supplier Relationship Management (SRM) System?
A1
Supplier Relationship Management (SRM) is a purchasing platform that delivers sustainable savings and value generation for world-class supply management and purchasing excellence. It covers the full supply cycle from strategic sourcing to operational procurement and supplier enablement, leveraging consolidated content and master data. SRM enable end-to-end "procure-to-pay" procurement business process.
Q2
What are the modules available in SRM?
A2
The modules are as follows;
Q3
What is e-Registration?
A3
e-Registration is one of SRM functionalities that allows suppliers to self-register themselves via online. The online registration portal can be accessed at www.tm.com.my > Connecting Your Business > Doing Business With TM > GEMS SRM. It is compulsory for all suppliers to self-register online in order to be appointed as TM Supplier. Hence, the manual registration form is no longer applicable for any matter pertaining to supplier registration.
Q4
Who can register as TM supplier?
A4
The following entities are allowed to be registered as a supplier with TM:
Note : The minimum paid up capital for Sdn Bhd company must be at least RM10,000.00 (Ringgit Malaysia Ten Thousand).
Q5
How much is the registration fee for new registration, renewal of registration and the validity period? How to pay?
A5
The registration fee for new supplier registration is RM150.00 which comprises of registration fee of RM100.00 and processing fee of RM50.00. The validity period is two (2) years from the approval date as TM Supplier.
Renewal fee is RM100.00 and valid for two (2) years from the expiry date of the earlier registration, subject to the renewal before the expiry date.
For the time being, the payment registration fee must be made at TM Point only. Please note that you MUST make the payment prior to proceeding with the online registration.
Q7
Is there any limitation for registration of Work Categories Classification/sub categories?
A7
There is no limitation for registration of Work Categories/sub categories, as long as the Work Category Classification (“Kod Bidang”) applied by the supplier commensurate with the supplier’s work experience, supported with PKK/CIDB certificate and/or MOF registration.
Q8
What if my company doesn’t have any official or corporate email?
A8
If prospect supplier does not have any corporate e-mail address, you must provide justification letter to Procurement Operations.
Q9
While registering online, can I save the information and continue later?
A9
No. Due to security and validity reasons, the potential TM supplier must complete the registration process at the moment from logon to the online registration screens. Therefore, you are advised to prepare all the necessary documentation before you start the online registration process.
Q10
What is the next process after I have completed and submitted the online registration form?
A10
You will receive a set of questionnaires via your registered email and you should respond promptly in order not to delay your approval process.
Q11
After I have completed the online registration, how long it will take for the approval process?
A11
Upon receiving complete documentations and payment, TM will take about three (3) working days for approval.
Q12
How will I know that my registration is approved?
A12
TM will send two (2) emails to you to notify that your application has been approved together with System Administrator temporary user ID and password.
Q13
When I should use my temporary user ID and password?
A13
Upon receiving System Administrator temporary user ID and password, you should logon to the First-Time Login screen which can be accessed at TM’s corporate website. Please complete the online form for creation of System Administrator ID and click Yes in the checkbox for Data Privacy Statement. At SUS login page, you are required to change the password that is convenient to you to be used for any future online activities in SUS.
Q14
What should I do, if I have forgotten my ID and Password?
A14
In the event that the supplier has forgotten the Password, just logon to Supplier Self-Service Portal (SUS) and click on the Get Support link. For creation of new ID, you should contact our TM SSO Helpdesk at 03-77117700. Please remember that, we will impose a certain amount of administrative fee for any issuance of new ID to existing TM supplier.
Q15
Is the System Administrator able to register additional users in SUS?
A15
Yes. System Administrator is able register additional users in SUS.
Q16
What is the minimum system requirement and compatible browser for Supplier Self-Service application?
A16
The minimum system requirement: Microsoft Window XP Professional Version 2002 with 504 MB of RAM.
The compatible browser:Internet Explorer version 5.5 – 7.0, Firefox 1.0 or Netscape Navigator 6.0.
Q17
What are the most common reasons for rejection of new or renewal of Supplier Registration Form (Terms & condition of approval)?
A17
The approval of the application will be based on the information that is given by the suppliers. The suppliers must ensure that the following are met;
Notification on any changes of company’s address and/or phone/fax number must be made within 21 days from the date of the changes.
The supplier must ensure that the industrial sector that the supplier wants to register, is not the same as the industrial sector that has already been approved by any of the categories below :
Should we discover that the information given is falsified, we will cancel the registration without any notice.
Q18
If I have further inquiries pertaining to online registration, whom should I contact?
A18
For any inquiries, kindly contact:
Procurement HelpdeskTelekom Malaysia Berhad3rd Floor TM Annexe 2No.1 Jalan Pantai JayaOff Jalan Pantai Baru59200 Kuala LumpurMalaysiaTel: 03- 77117700, select Option 3 for Procurement Helpdesk.Fax: 03 – 2240 0509E-mail: srm@tm.com.my