Help Guide (FAQ)

1. What is Direct?

Direct is one of the most premium service of TM Berhad. It is an Internet access service intended for corporate & business organisation, which provides Internet connectivity via a dedicated digital link between the office network to the Internet, 24 hours a day. Direct provides a direct broadband connectivity between customer’s premise and TM's Internet node over a private communication channel.

The simple diagram of Direct service

Direct consists of:

• Dedicated Digital Link

- SONET/SDH TDM(Time Division Multiplexing) based lease line (The below  telecommunication technologies will be considered upon request and availability of the infrastructure).
- Digitaline II (E1 TDM)
- Metro Ethernet

• Internet access

• Guaranteed bandwidth for the last mile portion (last mile refers to the connection from customer premise to the terminating TM's Internet node).
• 24 hours ‘always on’ connection.
• Prioritisation of traffic to the International Backbone as compared to traffic from other internet services.
• 24 hours monitoring and technical support.
• Cost effective for extensive use of heavy multimedia applications
• Cost effective for multiple user connection
• Cost saving for data transfer as compared to leasing a dedicated point-to-point lease line
• High reliability of Internet access.
• High speed and quality of data communication.
• To get into and to disseminate information to the global market 24 hours a day.
• Flexibility of running servers, systems and applications.
• High security and protection of the network.

3.What equipments do I need?
For the equipments required for Direct, please click here.


4. How much do I need to pay?
For a quotation on Direct, please refer to our Account Executives/Account Managers.


5. What is the minimum subscription period for Direct?
The minimum subscription fee for Direct is 12 months. A penalty will be imposed for service termination before the minimum subscription period.