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600 Infoline
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600 Infoline provides you with the necessary and relevant contacts you’ll need for matters relating to education, government, religion, commerce and other general matters.
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600 Infoline
Education | Government | Religion | Commercial | General
HOW TO BE AN INFORMATION/SERVICE PROVIDER?
600 PREMIUM RATE SERVICE
| 1. |
Premium Rate Service |
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600 PREMIUM RATE SERVICE is a service where callers can obtain various information via telephone with a flat tariff irrespective of distance. |
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| 2. |
Term used in 600 service |
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| a) |
NETWORK PROVIDER (NP) |
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The party who provides network, coordination, billing and infrastructure, for example Telekom Malaysia Berhad. |
| b) |
SERVICE PROVIDER (SP) |
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The party who provides the service, manages the programs and maintains services, for example the Licensed Service Providers. |
| c) |
INFORMATION PROVIDER (IP) |
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The party who provides content of the information for any premium rate service to the service providers. | |
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| 4. |
Role of service provider |
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| a. |
Arrange for the approval of the infoline number from the Malaysian Communications and Multimedia Commission (MCMC). |
| b. |
Provide, operate and maintain all hardware and software for the infoline's development. |
| c. |
Develop IVR system for the infoline service, based on the information provided by the Information Provider. |
| d. |
Execute the Advertising and Promotional activities, with the help from IP. | |
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| 5. |
Differences between TM Infolines and other service provider |
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| TM |
OTHER SPs |
| Information provided is NOT entertainment based, for example community services, business related, educational and health information. |
Most of the SPs offer information which are entertainment based, for example Who Wants To Be a Millionaire. A few SPs offer charity infoline like Titian Harapan. |
| Tariff used are low, ranges from 39 cents per minute to RM1.95 per minute. |
Tariff used are relatively high, compared to Telekom Malaysia ranges from RM1.95 per minute to RM3.90 per minute. |
| Offers TM Infoline services, which operate under Interactive Voice Response (IVR) system or Public Audiotext (PAX) system. |
Offers various kinds of infolines, which operate under various kinds of Audiotext Hosting services that are available in Malaysia. | |
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| 6. |
How to become a service provider? |
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| i. |
Have an AUDIOTEXT HOSTING SERVICE (AHS) class license from MCMC to operate the service. For online application, visit www.cmc.gov.my |
| ii. |
Have the 600 block numbers allocated by MCMC. |
| iii. |
Have type-approved equipment to run the system, and connected to TM’s network via leased line (E1 circuit, 2 MB). To apply for a leased line, contact the Domestic Carrier Service- +603 2240 8100. |
| iv. |
Provide and restore the database system (Voice processing system and Call handling equipment). |
| v. |
Have an interconnected agreement with TMB. |
| vi. |
Agree for a revenue sharing with TMB as in the agreement. | |
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| 7. |
Role of information provider |
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| i. |
Provide accurate and updated information to be incorporated into Service Provider’s equipment. The Information Provider is responsible for the content of the information provided by the service provider. |
| ii. |
Participate in the development of the voice prompt system |
| iii. |
Participate in the Advertising & Promotional activities |
| iv. |
Participate in the launching of the new service |
| v. |
Participate in the enhancement of the service | |
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| 8. |
List of information providers for TM Infoline by TM (Until 2004) |
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| i. |
Polis Diraja Malaysia |
| ii. |
Kementerian Pendidikan Malaysia (Ministry of Education) |
| iii. |
Suruhanjaya Perkhidmatan Awam Malaysia (Malaysian Public Service Commission) |
| iv. |
Pusat Islam Malaysia |
| v. |
Biro Bantuan Guaman |
| vi. |
Jabatan Perkhidmatam KajiCuaca Malaysia (PKM) | |
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| 9. |
How to become an information provider? |
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| a. |
Contact any Licensed Service Provider |
| b. |
Sign an agreement with SP regarding the proposed infoline service |
| To be an Information Provider for TM: |
*Prepare and present a proposal paper on the infoline service to Telekom Malaysia Bhd.
The proposal must include:
| i. |
Company’s name |
| ii. |
Nature of service provided by the company |
| iii. |
Nature of the proposed infoline service |
| iv. |
Reasons for this proposal |
*The proposal must be addressed to:
Assistant General Manager
Value Added Services
Voice Product Marketing, TM Retail
Telekom Malaysia Berhad
20th Floor (North), Menara TM
Jalan Pantai Baharu
50672 Kuala Lumpur
Fax : +603 7956 0673
*You can contact your account executive/account manager from TM for further inquiries.
Enquiries Form on TM Infoline
Attention to:
Mr Hazamin Alias
P: +603 2240 5735
Mr Azrol Nizzam Abd Aziz
P: +603 2240 5710
Ms Shahkirah Sadiman
P: +603 2240 5740
Ms Bibi Zebennasar Abd Razak
P: +603 22405739 | |
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| 10. |
Nunbering scheme |
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| Tariff Format |
| Tariff Level |
PEAK HOUR PER MINUTE
(7 am to 6.59 pm) |
OFF-PEAK HOUR PER MINUTE
(7pm to 6.59 am) |
| 1 |
RM0.13 |
RM0.09 |
| 2 |
RM0.39 |
RM0.20 |
| 3 |
RM0.78 |
RM0.39 |
| 4 |
RM1.30 |
RM0.65 |
| 5 |
RM1.95 |
RM0.98 |
| 6 |
RM3.90 |
RM1.95 |
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