BusinessBusiness

Business

Small & Medium Business: Voice Services

 

Centrex

OverviewBenefitsHow to Reload  Charges  Rates Terms FAQs


FAQs

  1. What is TM Wartel?
  2. Who can be TM Wartel 'Call Shop' operator?
  3. What is needed to be a TM Wartel 'Call Shop' operator?
  4. What is TM Wartel ID?
  5. How many line that can be used for one account/TM Wartel ID?
  6. What are the benefits of TM Wartel?
  7. What is TM Wartel reload PIN?
  8. How much does the value of each TM Wartel reload PIN?
  9. How to reload TM Wartel ID/account?
  10. Is this service can be apply nationwide?
  11. How is the security level of TM Wartel services?
  12. Can TM Wartel be operated through mobile phones?
  13. What type of equipments that can be used for TM Wartel?
  14. What type of calls that can be made using TM Wartel?
  15. What is customer service center telephone number if they have problem regarding telephone line?
  16. What is customer service center telephone number for TM Wartel ?

 

 

General

  1. What is TM Wartel?
    TM Wartel is a network service offered to entrepreneurs who would like to be Call Shop operators.This service enables you to provide lower National & International call charges to callers at a service quality of TM's telephony service.This service is targeted to foreign workers,tourists,students and individuals who have no telephone facilities.

    back to top

  2. Who can be TM Wartel 'Call Shop' operator?
    Whoever that has premise to run call shop business and has a good market or potential customers is able to be Call Shop operator.

    back to top

  3. What is needed to be a TM Wartel 'Call Shop' operator?
    1. Call Shop premise.
    2. Call Shop equipments.
    3. TM Wartel ID- Starter pack.
    4. Telephone line-hotline (provided by TM).

      back to top

  4. What is TM Wartel ID?
    It is a starter pack that has 10 digit of TM Wartel account number with airtime RM 500 worth.TM Wartel ID can be purchased from any nearest TMpoint.
  5. How many line that can be used for one account/TM Wartel ID?
    One line per one TM Wartel ID.

    back to top

  6. What are the benefits of TM Wartel?
    As a Call Shop operator you can enjoy the following benefits:* 50% saving on TM Wartel monthly line rental. (not applicable for Homeline/Businessline Wireless)
    • No deposit for TM Wartel telephone line installed (not applicable for Homeline/Businessline Wireless)
    • Enjoy buying rates.
    • No access changes as it is via Freephone
    • Call Shop operators are free to set their own retail rate
    • Reload account can now be purchased from authorized TM Wartel equipment suppliers
    • TM Wartel service is now can be operated via Homeline/Businessline Wireless
    • Call Shop can choose billing equipment from any one of TM's authorized suppliers
    • Customer Service available 24 hours
    • TM Wartel is backed by TM, the largest and most reliable network provider in Malaysia

      back to top

  7. What is TM Wartel reload PIN?
    It is a top up PIN that can be purchased at any TMpoint & appointed agent TM equipment supplier.

    back to top

  8. How much does the value of each TM Wartel reload PIN?
    RM 300 and RM 500 per each PIN.

    back to top

  9. How to reload TM Wartel ID/account?
    Reload and balance checking of TM Wartel account can be done from anywhere by dialing 1800-88-2009. Press button (1) to reload airtime or press button (2) to check balance and follow the voice instruction. Reload PIN can also be purchased from kedai telekom and TM Wartel authorized vendors.

    back to top

  10. Is this service can be apply nationwide?
     Yes,TM Wartel service is available nationwide.

    back to top

  11. How is the security level of TM Wartel services?
    1. Authentication from 'A-number'
    2. TM Wartel ID and reload PIN cannot be used from anywhere unless that call is made from 'A-number' that registered in TM Wartel system.

      back to top

  12. Can TM Wartel be operated through mobile phones?
    Yes, TM has just introduced TM Wartel access via Homeline/business Wireless.

    back to top

  13. What type of equipments that can be used for TM Wartel?
    Please refer to list of TM Wartel authorized vendors to get more information about TM Wartel equipments.However should there be any new TM Wartel equipments to be introduced, it must be tested first to ensure its compatibility with the existing TM Wartel system.

    back to top

  14. What type of calls that can be made using TM Wartel?
    TM Wartel can be used for making STD and IDD calls to more than 79 selected countries.

    back to top

  15. What is customer service center telephone number if they have problem regarding telephone line?
    Please report to 100.

    back to top

  16. What is customer service center telephone number for TM Wartel ?
    For further enquiries about TM Wartel, please call to our 24 hours customer service center at 1800 882 882 or 03-79875646 or SMS to 03-79875646 or email to tmwartel@tm.com.my

    back to top