Terms & Conditions

• • • Standard Streamyx & Phone Package™ Terms & Conditions apply.
    • Streamyx & Phone Package™ rental is not charged separately.
    • Subject to service availability.
    • Upon Streamyx™ activation, customer has to bring along Multimedia Confirmation Slip for the collection of their Cordless Phone at any TMpoint.
    • TM reserves the right to vary the Cordless Phone model depending on availability of stocks.
    • For Streamyx & Phone Package™, the Customer can start enjoying call plan on the next bill date after Streamyx™ service is activated. In general, package registration takes between three (3) to seven (7) days from application date, subject to service availability in the Customer’s area. SMS notification will be sent to the Customer to inform them of the call plan activation date.
    • FREE WiFi modem with one year warranty is only applicable to new customer and existing customer with wired modem.
    • No new modem will be given to existing Customers subscribing to package with WiFi modem.
    • The Cordless Phone is applicable for new subscriptions & upgrading to higher speed only.
    • The Customer is entitled to the new Cordless Phone upon upgrading speed from other services to Streamyx & Phone Package™.
    • The Customer is only entitled to 1 FREE cordless phone for this package. No new cordless phone will be given when upgrading to higher speed within Streamyx & Phone package™.
    • Customer can migrate from existing call plan to a new plan. The existing call plan will be terminated on the next bill date.
    • For TM Phone™ Package, the customer can start enjoying call plan the day after the call plan is registered. In general, call plan registration takes between three (3) to seven (7) days from application date, subject to service availability in the Customer’s area. SMS notification will be sent to the Customer to inform them of the call plan activation date.
    • The Customer can migrate from an existing call plan to a new call plan. The existing call plan will be terminated on the same day of termination request.