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Can I watch more than one channel at the same time?
Can I record the content of HyppTV?
Can I watch HyppTV on my PC? How about the TV tuner card on my PC?
How can I prevent my children from watching any films or programmes that are not suitable for them?
Can I navigate the HyppTV menu without the remote?
Where do I get my 6-digit pin code?
If my TV AV ports are fully filled up by my current devices, how can I watch HyppTV services?
How can I utilise the full bandwidth of my Internet access?
How can I access HyppTV channels outside of Malaysia?
What are the warranty period of the HyppTV STB & remote control?
What is the technology being used by HyppTV service?
Will the HyppTV service affect the quality of my normal TV channels?
If the video quality is not good, for example the words on the GUI are not clear, what can I do?
Why does the speed of my Internet connection drop when I use both my broadband & UniFi service at the same time?
Can I purchase or request for additional AV cable if my cable is faulty (customer’s fault)?
What if my HyppTV shows an error, preventing me from viewing the content?
My decoder has no signal, what can I do? Will my monthly charge be waived?
What if my remote control does not work properly, what shall I do?
What if my HyppTV STB malfunctions? Can TM send someone to check the unit? Will I need to pay?
Will you give me a new STB when your personnel take away my defective decoder? Will you help me to re-install the HyppTV? How much will it cost?
What if I damage my STB / remote control, will you give me a new one? Will I be charged?
What if my phone or fax services are affected after installing the HyppTV?
What if I turn off the STB for a long period? Will my preferences be lost?
What if my STB gets too hot?
Can I stack my STB?
What if my STB got stolen?
What is the minimum PC requirement needed to apply for Streamyx?
Do I need to purchase a modem?
How do I install TM Broadband (Streamyx)?
Will I enjoy fast speed at all times?
What is the minimum requirements to use Hypp.TV Media Player?
Does Hypp.TV run on Windows Vista ?
I can't see any video! What do I do?
I am trying to install using Mozilla Firefox?
Hypp.TV doesn’t want to download when I click the Launch or Install button.
I can run Hypp.TV previously but now the software won't launch, or crashes, what can I do?
When I start Hypp.TV immediately I get a blank screen?
I get a message saying "The server is busy, please try again!" or "Notifications -1"
What should I do if my UniFi equipment is faulty?
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