@TMConnects serves to complement TM existing customer interaction channels:

• TM Call Center: 
• 100 (Malaysia)
• 1 300 888 123 (mobile)
• +603 2241 1290 (outside Malaysia)
                 
• UniFi Call Center:
• 1 300 88 1222 (pre sales)
• 1 300 88 1221 (current subscribers)

Customers may also visit the nearest TMpoint outlets.

Our Rules of Engagement

TM encourages genuine and courteous feedback via @TMConnects.

@TMConnects will endeavour to:

• Respond to your customer service-related tweets by acknowledging your tweet in the public timeline as soon as we can.
• In appropriate cases we will ask for your personal information & account details via DM.
• The follow up communications will be done offline by our customer service team.

@TMConnects will not:

• Issue / close a trouble ticket via Twitter itself. We will escalate to the relevant customer service team for further action.
• Respond to or acknowledge abusive or rude mentions on the Twitter public timeline.