In line with its goal to promote and maintain transparency in its business operations, Telekom Malaysia Berhad (TM) has recently begun a directory confirmation exercise for its TM Homeline customers. With this new customer service initiative, customers can now have the option of having their details that include names, addresses and fixed telephone numbers listed on or otherwise removed from the TM Directory service.
 
Hence, TM has recently issued a letter to its customers to seek confirmation of their agreement for TM to disclose their details, i.e., their name, telephone number and address via TM Directory services, such as the TM White Pages Directory and the 103 directory assistance service.

For current TM Homeline customers who wish to remove their names and contact details from the TM Directory service, all they have to do is fill in a form that has been sent by TM or download the form from TM’s corporate website  at www.tm.com.my (refer to Appendix). Alternatively, customers can also visit the nearest TMpoint outlet to obtain the form. All existing subscribers of TM’s X-Directory service will also have to fill in the form if they wish to remain unlisted. However, customers who wish to remain listed in the TM Directory do not need to respond.

This opt-out option is offered to existing TM Homeline customers, while new customers who register after 1st July 2009 will be given the opt-in option for their details to be included in the directory listing.

Customers can submit the form to TM at the nearest TMpoint outlet, or via post addressed to Telekom Malaysia Berhad, Level 16, TM Annexe 2, Jalan Pantai Baharu, 50672 Kuala Lumpur or via email to tmxd@tm.com.my by 31 July 2009.

For more information or enquiries on the TM X-Directory service, please contact 03-2246 5526. For more information on TM and its products as well services, call TM Contact Centre at 100 or visit www.tm.com.my.

About TM

Telekom Malaysia Berhad (TM), Malaysia’s leading integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader in the broadband and fixed-line businesses, TM is driven to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations.

With its extensive global connectivity, TM is poised to position Malaysia as a regional Internet hub and digital gateway for South-East Asia. In line with this, TM is evolving into a Next Generation Network service provider enabling the Group to enhance its efficiency and productivity while providing enriched products and services.

On the Corporate Social Responsibility (CSR) front, the Group has always been a major corporate contributor towards responsible activities in the belief that these practices are a fundamental tenet of good corporate governance. The Group promotes 3 major platforms i.e. education, community/nation-building and environment. Under education, TM has spent some RM800 million to develop Multimedia University into one of the top universities in Malaysia with more than 20,000 students. TM has also provided scholarships to over 10,000 graduates pursuing academic programmes locally and overseas. Under the community/nation-building platform, the Group contributes towards causes that bring value to the community and nation at large. TM was awarded the prestigious STAR-BIZ ICRM Corporate Responsibility Award under the workplace category for 2008.

For further information on TM, visit www.tm.com.my.

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