Telekom Malaysia Berhad (TM) wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic - international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.  

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.  

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion. 

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.  

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.  

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems. 

About TM 

Telekom Malaysia Berhad (TM), Malaysia’s leading integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader in the broadband and fixed-line businesses, TM is driven to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations. 

With its extensive global connectivity, TM is poised to position Malaysia as a regional Internet hub and digital gateway for South-East Asia. In line with this, TM is evolving into a Next Generation Network service provider enabling the Group to enhance its efficiency and productivity while providing enriched products and services.

On the Corporate Social Responsibility (CSR) front, the Group has always been a major corporate contributor towards responsible activities in the belief that these practices are a fundamental tenet of good corporate governance. The Group promotes 3 major platforms i.e. education, sports development and community/nation-building. Under education, TM has spent some RM800 million to develop Multimedia University into one of the top universities in Malaysia with more than 20,000 students. TM has also provided scholarships to over 10,000 graduates pursuing academic programmes locally and overseas. On the sports front, TM is actively contributing towards the upliftment of football at all levels while under the community/nation-building platform, the Group contributes towards causes that bring value to the community and nation at large. TM was awarded the prestigious STAR-BIZ ICRM Corporate Responsibility Award under the workplace category for 2008. 

For further information on TM, visit www.tm.com.my.

Issued by:
Group Corporate Communications
Telekom Malaysia Berhad
Level 12 (South Wing), Menara TM, Jalan Pantai Baharu
50672, Kuala Lumpur