Telekom Malaysia Berhad (TM) wishes to announce that restoration works of its services in the eastern part of Sabah due to a fire that occurred at its TM exchange in Sandakan on Monday is currently ongoing, with priority given to essential services like hospitals, banks, the police, the fire and rescue departments, as well as the Sandakan airport.

Some communications services have been restored in stages since Wednesday in Sandakan, Tawau, Lahad Datu and surrounding areas. All Metro-E circuits are also currently up and running. At the moment, close to 50% of its affected infrastructure are already restored. TM expects most of the affected circuits to be restored by Sunday, 2 August 2009.

Most TM customers in Sandakan are now able to make local, national (STD) and international (IDD) telephone calls. Fixed telephone line calls from outside of Sandakan can now be delivered to the users at the affected areas in Sandakan.

In the meantime, TM has already restored Streamyx services for about 90% of its customers in Sandakan and 80% of its customers in Tawau. Meanwhile, Streamyx service in Lahad Datu is expected to be fully restored by tomorrow.

TM apologizes for any inconvenience caused whilst at the same time wishes to assure its customers that it is undertaking all necessary measures, including round-the-clock works, to restore communications services for its customers as soon as possible. TM would also like to thank its customers for their understanding and patience during this affected period.

TM has set up several emergency hotlines in Sandakan and Kota Kinabalu to field enquiries from the public. Customers in Sandakan can contact (089) 622 423, (089) 622 134 and (089) 246 111, whereas the hotline numbers in Kota Kinabalu are (088) 264 803 and (088) 264 837. Customers can also call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

About TM

Telekom Malaysia Berhad (TM), Malaysia’s leading integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader in the broadband and fixed-line businesses, TM is driven to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations.

With its extensive global connectivity, TM is poised to position Malaysia as a regional Internet hub and digital gateway for South-East Asia. In line with this, TM is evolving into a Next Generation Network service provider enabling the Group to enhance its efficiency and productivity while providing enriched products and services.

On the Corporate Social Responsibility (CSR) front, the Group has always been a major corporate contributor towards responsible activities in the belief that these practices are a fundamental tenet of good corporate governance. The Group promotes 3 major platforms i.e. education, sports development and community/nation-building. Under education, TM has spent some RM800 million to develop Multimedia University into one of the top universities in Malaysia with more than 20,000 students. TM has also provided scholarships to over 10,000 graduates pursuing academic programmes locally and overseas. On the sports front, TM is actively contributing towards the upliftment of football at all levels while under the community/nation-building platform, the Group contributes towards causes that bring value to the community and nation at large. TM was awarded the prestigious STAR-BIZ ICRM Corporate Responsibility Award under the workplace category for 2008.