Telekom Malaysia Berhad (TM) is pleased to inform its customers that the restoration works following the fire that occurred at its TM Exchange in Sandakan, Sabah is expected to be fully completed by tomorrow, 4 August 2009. As of today, TM has already recovered more than 95% capacity for all its voice, Internet and data services.

All TM communications services in Sandakan, Tawau, Lahad Datu, Semporna and surrounding areas of eastern Sabah have been restored in stages since the incident last Wednesday.

More than 95% of the affected customers are now able to utilize all TM services, including Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL services.

Most customers are now able to make and receive local, national (STD) and international (IDD) telephone calls; access the internet to browse, download Internet content or play online games; utilize Internet applications to perform any online transactions for banking, e-commerce and access government portals; as well as perform any data transaction such as Automated Teller Machines (ATMs) transactions.

TM wishes to thank its customers for their understanding and patience during the affected period.

Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my for any telephony or Internet related problems.

About TM

Telekom Malaysia Berhad (TM), Malaysia’s leading integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader in the broadband and fixed-line businesses, TM is driven to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations.

With its extensive global connectivity, TM is poised to position Malaysia as a regional Internet hub and digital gateway for South-East Asia. In line with this, TM is evolving into a Next Generation Network service provider enabling the Group to enhance its efficiency and productivity while providing enriched products and services.

On the Corporate Social Responsibility (CSR) front, the Group has always been a major corporate contributor towards responsible activities in the belief that these practices are a fundamental tenet of good corporate governance. The Group promotes 3 major platforms i.e. education, sports development and community/nation-building. Under education, TM has spent some RM800 million to develop Multimedia University into one of the top universities in Malaysia with more than 20,000 students. TM has also provided scholarships to over 10,000 graduates pursuing academic programmes locally and overseas. On the sports front, TM is actively contributing towards the upliftment of football at all levels while under the community/nation-building platform, the Group contributes towards causes that bring value to the community and nation at large. TM was awarded the prestigious STAR-BIZ ICRM Corporate Responsibility Award under the workplace category for 2008.