Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.
During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.
Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.
TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.
We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.
TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at firstname.lastname@example.org for any Internet related problems.
Telekom Malaysia Berhad (TM), Malaysia’s leading integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader in the broadband and fixed-line businesses, TM is driven to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations.
With its extensive global connectivity, TM is poised to position Malaysia as a regional Internet hub and digital gateway for South-East Asia. In line with this, TM is evolving into a Next Generation Network service provider enabling the Group to enhance its efficiency and productivity while providing enriched products and services.
On the Corporate Social Responsibility (CSR) front, the Group has always been a major corporate contributor towards responsible activities in the belief that these practices are a fundamental tenet of good corporate governance. The Group promotes 3 major platforms i.e. education, community/nation-building and environment. Under education, TM has spent some RM800 million to develop Multimedia University into one of the top universities in Malaysia with more than 20,000 students. TM has also provided scholarships to over 11,000 graduates pursuing academic programmes locally and overseas. Under the community/nation-building platform, the Group contributes towards causes that bring value to the community and nation at large. TM was awarded the prestigious STAR-BIZ ICRM Corporate Responsibility Award for its community efforts and Prime Minister Awards 2009 for its workplace practices.
For further information on TM, visit www.tm.com.my.
Issued by:Group Corporate CommunicationsTelekom Malaysia BerhadLevel 8 (South Wing), Menara TM, Jalan Pantai Baharu50672 Kuala Lumpur.
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