Referring to our earlier statement on 20 December 2008 on the disruption of our Internet services due to circuit fault on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Malaysia to Europe, Telekom Malaysia Berhad (TM) wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.
Due to the delay, full recovery of Internet services is now expected to be on 4 January 2009.
Customers using Internet services may continue to experience slow browsing while accessing websites hosted in Europe. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to Europe may also experience some service degradation. To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.
About TM
Telekom Malaysia Berhad (TM), Malaysia’s leading integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader in the broadband and fixed-line businesses, TM is driven to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations.
With its extensive global connectivity, TM is poised to position Malaysia as a regional Internet hub and digital gateway for South-East Asia. In line with this, TM is evolving into a Next Generation Network service provider enabling the Group to enhance its efficiency and productivity while providing enriched products and services.
On the Corporate Social Responsibility (CSR) front, the Group has always been a major corporate contributor towards responsible activities in the belief that these practices are a fundamental tenet of good corporate governance. The Group promotes 3 major platforms i.e. education, sports development and community/nation-building. Under education, TM has spent some RM800 million to develop Multimedia University into one of the top universities in Malaysia with more than 20,000 students. TM has also provided scholarships to over 10,000 graduates pursuing academic programmes locally and overseas. On the sports front, TM is actively contributing towards the upliftment of football at all levels while under the community/nation-building platform, the Group contributes towards causes that bring value to the community and nation at large. TM was awarded the prestigious STAR-BIZ ICRM Corporate Responsibility Award under the workplace category for 2008.
For further information on TM, visit www.tm.com.my
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