TM - About TM - CR Activities

CR Activities

As a leading responsible corporate brand, TM’s CR initiatives have long cultivated a culture of good governance and accountability, ensuring consistently strong performance to stakeholders, building customer loyalty as well as attracting and retaining our talent. We firmly believe that CR contributes towards building lasting goodwill as well as trust in the TM brand.

CR Footprint

Workplace

Transparent performance measurement system
Employee satisfaction monitoring
Disability and Health benefits
Occupational Safety & Health implementation (OSH)
Development and Training Opportunities
Childcare and Medical Centres
Employee Assistance Program (EAP)
Mentoring Program
United Nations Global Compact (UNGC)
Recreational activities e.g. Sports carnival, family day
Gymnasium
Talent Pool Management

Marketplace

Best corporate governance practices e.g. established positions for Independent and on-executive directors
Policy and guidelines to govern business conduct e.g. Code of Business Ethics, Procurement Ethics, Donations / Sponsorship Administration Policy and Best Practices
Embed enterprise management framework into operations
Special Focus Group and Customer Advisory Panels
Customer Satisfaction Survey and Online feedback
Customer Service Management e.g. Rapid Response Team (RRT)
Customer education/awareness programs
Vendor training and standard procurement process
Programmes with SMIDEC and business partners
Stakeholder engagement e.g. shareholders, IR programs, relevant agencies

Community

TM in Education

Yayasan TM (YTM)
Multimedia University (MMU)

TM in Community and Nation Building

PINTAR/KPKK School Adoption
Ad hoc donations/sponsorships to charitable organisations

Environment

OSHE Policy in place
Active participation in Recycling efforts
Menara TM as role model (intelligent building)
Optimization of power usage (air-condition and lights to be turned off at pre-set times)
Considerations in placement of exchanges and stations
Green landscaping at TM offices
Scheduled vehicle maintenance
Community Gotong Royong (carried out by State offices)