This applies to all UniFi packages offered to consumers – VIP5, VIP10 and VIP20. 

In the mean time, TM will monitor traffic and usage patterns to determine and develop an appropriate approach in ensuring that all UniFi subscribers have a positive experience online. 

TM reserves the right to implement a Fair Usage Policy (FUP) as we want to ensure that our subscribers are not seriously impacted by unfair use of the service by a few. 

FUP is a standard industry practice implemented by fixed line, wireless and cellular data service providers the world over. 

The FUP will allow TM to mitigate the potential effects of unfair usage on the majority of UniFi subscribers and ensure a superior quality of service for all. 

About TM 

Telekom Malaysia Berhad (TM), Malaysia’s leading integrated information and communications group, offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader in the broadband and fixed-line businesses, TM is driven to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations. 

With its extensive global connectivity, TM is poised to position Malaysia as a regional Internet hub and digital gateway for South-East Asia. In line with this, TM is evolving into a Next Generation Network service provider enabling the Group to enhance its efficiency and productivity while providing enriched products and services.  

On the Corporate Responsibility (CR) front, the Group has always been a major corporate contributor towards responsible activities in the belief that these practices are a fundamental tenet of good corporate governance. The Group promotes 3 major platforms i.e. education, community/nation-building and environment. Under education, TM has spent some RM800 million to develop Multimedia University into one of the top universities in Malaysia with more than 20,000 students. TM has also provided scholarships to over 11,000 graduates pursuing academic programmes locally and overseas. Under the community/nation-building platform, the Group contributes towards causes that bring value to the community and nation at large. TM was awarded the prestigious STAR-BIZ ICRM Corporate Responsibility Award under the Community category for 2009.

For further information on TM, visit www.tm.com.my. 

Issued by:

Group Corporate Communications
Telekom Malaysia Berhad
Level 8 (South Wing), Menara TM, Jalan Pantai Baharu
50672, Kuala Lumpur 

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