Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected multiple cable faults on the Asia Pacific Cable Network (APCN), Asia Pacific Cable Network 2 (APCN2), China – US Cable Network (CUCN), Southeast Asia-Middle East-Western Europe 3 (SMW3) undersea cable network due to the recent earthquake in Taiwan. 

However, the cable faults have not affected TM’s services thus far. The Company wishes to assure its customers that it will keep monitoring the network to make sure that customers enjoy uninterrupted Internet and telephony services.  

TM would like to advise customers who experience any service disruption to call TM Contact Centre at 100 or e-mail us at help@tm.com.my.