Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.
The migration exercise will take place on 18, 19, 22 & 23 July 2010 between 12.00 am until 6.00 am.
As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services nationwide may experience minor service interruptions during the stipulated period.
Details of the affected services are as detailed below:
|
SERVICES |
POSSIBLE DISRUPTIONS |
|
Telephony - Homeline, Home Prepaid and iTalk |
Unable to make telephone calls or experience call disconnection
|
|
Internet – Streamyx, UniFi and TM Direct |
Difficulties browsing or face intermittent connection to International and Domestic websites
|
|
Data - Internet Protocol over Metro-e (IPME) |
Service degradation
|
|
IPTV - HyppTV and Video on Demand (VoD) |
Channel lost and content may not be available for viewing
|
TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.
For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.
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