Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be performing network upgrading and service maintenance exercises in order to facilitate the ongoing improvements to our service performance and quality.
Please see below for the activity schedule between 16 April 2011 to 30 April 2011:
|
16 April 2011 |
12.00 am until 2.00 am |
Network upgrading to Next Generation Network (NGN) |
Sg. Ruan, Pahang
|
a) Homeline / Streamyx / Businessline
From 09-3686 XXX to 09-3689 XXX
b) ISDN BRI
From 09-3513 0XX |
|
17 April 2011 – 18 April 2011 |
6.00 pm (17 April 2011) until 6.00 am (18 April 2011)
|
Maintenance of e-mail accounts |
Nationwide |
Customers’ e-mail accounts with the domains of:
a) tm.net.my
b) streamyx.com
c) bluehyppo.com
d) unifi.my |
|
19 April 2011
|
12.00 am until 5.30 am |
Upgrading of TollFree platform |
Nationwide |
From 1 800 22 XXXX |
|
23 April 2011
|
12.00 am until 5.30 am |
Upgrading of TollFree platform |
Nationwide |
From 1 800 88 XXXX |
|
24, 26 and 28 April 2011
|
10.00 am until 12.00 noon
OR
6.00 pm until 8.00 pm |
Network upgrading to Next Generation Network (NGN) |
Sungai Buloh, Selangor
|
a) ISDN PRI
From 03-6145 1XXX to 03-6145 4XXX
03-6145 6XXX, 03-6145 8XXX |
During these exercises, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.
TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that these activities are necessary to enable us to provide you with the best quality of service.
We wish to thank all our customers for their understanding and patience during the affected period.
Should you have any queries or require any assistance, please email us at help@tm.com.my.
Thank you.
________________________________________________________________________________________________
Pelanggan yang diargai,
Telekom Malaysia Berhad (TM) ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian dan menyelenggara perkhidmatan kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.
Sila rujuk jadual di bawah untuk aktiviti-aktiviti tersebut antara 16 April 2011 hingga 30 April 2011:
|
16 April 2011 |
12.00 tengah malam hingga 2.00 pagi |
Naik taraf rangkaian kepada Next Generation Network (NGN) |
Sg. Ruan, Pahang
|
a) Homeline / Streamyx / Businessline
Dari 09-3686 XXX hingga 09-3689 XXX
b) ISDN BRI
Dari 09-3513 0XX
|
|
17 April 2011 – 18 April 2011 |
6.00 petang (17 April 2011) hingga 6.00 pagi (18 April 2011)
|
Penyelenggaraan akaun e-mel |
Seluruh negara |
Akaun e-mel pelanggan dengan domain:
a) tm.net.my
b) streamyx.com
c) bluehyppo.com
d) unifi.my |
|
19 April 2011
|
12.00 pagi hingga 5.30 pagi |
Naik taraf platform TollFree |
Seluruh negara |
Dari 1800 22 XXXX |
|
23 April 2011
|
12.00 pagi hingga 5.30 pagi
|
Naik taraf platform TollFree |
Seluruh negara |
Dari 1800 88 XXXX |
|
24, 26 and 28 April 2011 |
10.00 pagi hingga 12.00 tengah hari
ATAU
6.00 petang hingga 8.00 malam |
Naik taraf rangkaian kepada Next Generation Network (NGN) |
Sungai Buloh, Selangor
|
a) ISDN PRI
Dari 03-6145 1XXX hingga 03-6145 4XXX
03-6145 6XXX, 03-6145 8XXX
|
Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa aktiviti-aktiviti tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.
TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti-aktiviti ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.
Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.
Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.