Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.
Please see below for the upgrading schedule between 16 July 2011 and 31 July 2011:
|
DATE |
TIME |
ACTIVITIES |
AREA AFFECTED |
SERVICE AFFECTED |
|
16 July 2011 |
12.00 am until 2.00 am |
Network upgrading to Next Generation Network (NGN) |
Tanjung Sepat and Batu Laut, Selangor |
a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx)
From 03-3148 1XXX to 03-3148 2XXX
From 03-3197 2XXX to 03-3197 5XXX
b) ISDN BRI
From 03-3148 01XX to 03-3148 02XX
From 03-3197 61XX to 03-3197 65XX |
|
16 – 17 July 2011 |
- |
Upgrading of customer service support system |
All areas in Perak, Pahang, Melaka, Kuala Lumpur, MSC, Selangor, Johor, Penang and Perlis |
Delay in processing complaints and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.
Please CLICK here for the FAQ
|
|
18 July 2011 |
5.00 pm until 8.00 pm |
Network upgrading to Next Generation Network (NGN) |
Kuala Sungai Baru, Melaka
|
a) ISDN PRI
06-3882 XXX |
|
18 – 19 July 2011 |
11.00 pm (18 July) until 6.00 am (19 July) |
Network upgrading activity |
Brickfields |
TM Broadband (Streamyx) |
|
19 July 2011 |
12.01 am until 6.00 am |
IPCORE Network upgrading activity |
Melaka |
Internet, Voice, Data and HyppTV services |
|
21 July 2011 |
12.01 am until 6.00 am |
IPCORE Network upgrading activity |
Johor Bahru, Johor
Rasah, Negeri Sembilan |
Internet, Voice, Data and HyppTV services |
|
23 July 2011 |
12.01 am until 6.00 am |
IPCORE Network upgrading activity |
KOMTAR, Penang
Melaka |
Internet, Voice, Data and HyppTV services
|
|
23 July 2011 |
12.00 am until 2.00 am |
Network upgrading to Next Generation Network (NGN) |
Gelang Patah, Johor |
a) TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
From 07-5101 XXX to 07-5104 XXX
b) ISDN BRI
07-5091 XXX |
|
Teluk Kumbar, Penang |
a) TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
04-6251 XXX
From 04-6491 XXX to 04-6496 XXX
b) ISDN BRI
04-6231 1XX & 04-6231 2XX |
|
24 – 29 July 2011 |
- |
Maintenance work at SEA-ME-WE 4 (SMW4) submarine cable network linking Malaysia to Europe |
Nationwide |
1) Slow browsing and high latency while accessing international websites hosted in the United States, Europe and North Asia.
2) Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe & North Asia may experience some level of service degradation. |
|
26 July 2011 |
12.01 am until 6.00 am |
IPCORE Network upgrading activity |
Nationwide |
Internet, Voice, Data services specifically to Hong Kong and Tokyo. |
|
28 July 2011 |
12.01 am until 6.00 am |
IPCORE Network upgrading activity |
Seberang Jaya, Penang |
Internet, Voice, Data and HyppTV services |
|
28 – 29 July 2011 |
11.00 pm, 28 July until 4.00 am, 29 July |
IPCORE Network upgrading activity |
Hiliran, Southern region |
TM Broadband (Streamyx) |
|
30 July 2011 |
12.01 am until 6.00 am |
IPCORE Network upgrading activity |
Nationwide |
Internet, Voice, Data services specifically to San Jose and Palo Alto, USA. |
|
30 July 2011 |
12.00 am until 2.00 am |
Network upgrading to Next Generation Network (NGN) |
Kangkar Pulai, Johor |
a) TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
From 07-5271 XXX to 07-5274 XXX
b) ISDN BRI
07-5281 XXX |
|
Bertam, Melaka |
a) TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
From 06-3121 XXX to 06-3123 XXX
From 06-3124 1XX to 06-3124 5XX
06-3125 XXX
b) ISDN BRI
06-3111 XXX |
During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.
TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.
We wish to thank all our customers for their understanding and patience during the affected period.
Should you have any queries or require any assistance, please email us at help@tm.com.my.
Thank you.
________________________________________________________________________________________________________
PENGUMUMAN
PENAIKTARAFAN INFRASTRUKTUR TM
Pelanggan yang dihargai,
Telekom Malaysia Berhad (TM) ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.
Sila rujuk jadual di bawah menunjukkan aktiviti penaiktarafan tersebut antara 16 Julai 2011 hingga 31 Julai 2011:
|
TARIKH |
MASA |
AKTIVITI |
KAWASAN TERLIBAT |
PERKHIDMATAN TERLIBAT |
|
16 Julai 2011
|
12.00 tengah malam hingga 2.00 pagi
|
Naik taraf rangkaian kepada Next Generation Network (NGN)
|
Tanjung Sepat dan Batu Laut, Selangor |
a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx)
Dari 03-3148 1XXX hingga 03-3148 2XXX
Dari 03-3197 2XXX hingga 03-3197 5XXX
b) ISDN BRI
Dari 03-3148 01XX hingga 03-3148 02XX
Dari 03-3197 61XX hingga 03-3197 65XX
|
|
16 – 17 Julai 2011 |
- |
Naik taraf sistem sokongan perkhidmatan pelanggan |
Semua kawasan di Perak,Pahang,Melaka, Kuala Lumpur, MSC, Selangor, Johor, Pulau Pinang dan Perlis |
Kelewatan memproses permohonan baru dan menaik taraf perkhidmatan untuk para pelanggan di kawasan yang terlibat. Walau bagaimanapun, kami akan tetap menerima aduan dan laporan kerosakan yang akan diuruskan apabila aktiviti naik taraf selesai.
Sila klik DI SINI untuk maklumat lanjut
|
|
18 Julai 2011
|
5.00 petang hingga 8.00 malam
|
Naik taraf rangkaian kepada Next Generation Network (NGN) |
Kuala Sungai Baru, Melaka |
a) ISDN PRI
06-3882 XXX
|
|
19 Julai 2011 |
12.01 pagi hingga 6.00 pagi |
Aktiviti naik taraf IPCORE |
Melaka |
Perkhidmatan Internet, Suara, Data dan IPTV
|
|
21 Julai 2011 |
12.01 pagi hingga 6.00 pagi |
Aktiviti naik taraf IPCORE |
Johor Bahru, Johor
Rasah, Negeri Sembilan
|
Perkhidmatan Internet, Suara, Data dan IPTV |
|
23 Julai 2011 |
12.01 pagi hingga 6.00 pagi |
Aktiviti naik taraf IPCORE |
KOMTAR, Penang
Melaka
|
Perkhidmatan Internet, Suara, Data dan IPTV |
|
23 Julai 2011
|
12.00 tengah malam hingga 2.00 pagi
|
Naik taraf rangkaian kepada Next Generation Network (NGN)
|
Gelang Patah, Johor |
a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx)
Dari 07-5101 XXX hingga 07-5104 XXX
b) ISDN BRI
07-5091 XXX
|
|
Teluk Kumbar, Pulau Pinang |
a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx)
04-6251 XXX
Dari 04-6491 XXX hingga 04-6496 XXX
b) ISDN BRI
04-6231 1XX & 04-6231 2XX
|
|
24 – 29 Julai 2011 |
- |
Kerja-kerja penyelenggaraan rangkaian kabel dasar laut SEA-ME-WE4 (SMW4) menghubungkan Malaysia ke Eropah |
Seluruh negara |
1) Sambungan Internet perlahan semasa mengakses laman-laman web antarabangsa yang dihoskan di Amerika Syarikat, Eropah dan Asia Utara.
2) Pelanggan yang menggunakan Rangkaian Persendirian Maya (VPN) dan aplikasi-aplikasi perniagaan kritikal yang linked to Amerika Syarikat, Eropah dan Asia Utara akan mengalami gangguan perkhidmatan.
|
|
26 Julai 2011 |
12.01 pagi hingga 6.00 pagi |
Aktiviti naik taraf IPCORE |
Seluruh negara |
Perkhidmatan Internet, Suara dan Data ke Hong Kong dan Tokyo
|
|
28 Julai 2011 |
12.01 pagi hingga 6.00 pagi |
Aktiviti naik taraf IPCORE |
Seberang Jaya, Pulau Pinang |
Perkhidmatan Internet, Suara, Data dan IPTV
|
|
28 – 29 Julai 2011 |
11.00 malam, 28 Julai hingga 4.00 pagi, 29 Julai
|
Aktiviti naik taraf IPCORE |
Hiliran, Zon Selatan |
Perkhidmatan TM Broadband (Streamyx) |
|
30 Julai 2011 |
12.01 pagi hingga 6.00 pagi |
Aktiviti naik taraf IPCORE |
Seluruh negara |
Perkhidmatan Internet, Suara dan Data ke Palo Alto and San Jose di Amerika Syarikat
|
|
30 Julai 2011
|
12.00 tengah malam hingga 2.00 pagi
|
Naik taraf rangkaian kepada Next Generation Network (NGN)
|
Kangkar Pulai, Johor |
a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx)
Dari 07-5271 XXX hingga 07-5274 XXX
b) ISDN BRI
07-5281 XXX
|
|
Bertam, Melaka |
a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx)
Dari 06-3121 XXX hingga 06-3123 XXX
Dari 06-3124 1XX hingga 06-3124 5XX
06-3125 XXX
b) ISDN BRI
06-3111 XXX
|
Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.
TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.
Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.
Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.
Terima kasih.