TM - Announcements

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 1 August 2011 and 15 August 2011:

DATE	TIME	ACTIVITIES	AREA AFFECTED	SERVICE AFFECTED
1 Aug 2011	12.01 am – 3.00 am	IPTV platform maintenance activity	Nationwide	TM HyppTV services
1 – 2 Aug 2011	11.00 pm – 6.00 am	IPCORE Network upgrading activity	Cyberjaya and Batu	TM Broadband (Streamyx) service, Data Services
1 – 7 Aug 2011	-	Network Fault Restoration on the Asia-America Gateway (AAG) cable network linking Malaysia to the United States and North Asia.	Customers nationwide accessing affected international websites	1) Slow browsing and high latency while accessing international websites hosted in the United States, Europe and North Asia. 2) Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe & North Asia may experience some level of service degradation.
2 Aug 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Cyberjaya Batu	Internet, Voice, Data and IPTV services
3 -18 Aug 2011	-	Network upgrading activity	Sabah	Metro-e and TM Broadband (Streamyx) services
4 Aug 2011	3.01 am until 5.00 am	Network upgrading activity	Sibu, Sarawak	Metro-e and TM Broadband (Streamyx) services
3 - 4 Aug 2011	11.00 pm until 6.00 am	IPCORE Network upgrading activity	Raja Chulan Putrajaya	Internet, Voice and Data services
5 Aug 11	1.00 am until 3.00 am	Network equipment maintenance	Bintulu	TM Broadband (Streamyx) service
6 Aug 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Nationwide	Internet, Voice, Data services specifically at Miami, Ashburn and Jakarta.
6 Aug 2011	12.00 am until 2.00 am	Network upgrading to Next Generation Network (NGN)	Tras, Raub, Pahang	TM Phone (Homeline & Businessline) / TM Broadband (Streamyx) 09 3615 XXX
6 Aug 2011	12.00 am until 2.00 am	Network upgrading activity	Lutong, Sarawak	Metro-e and TM Broadband (Streamyx) services
7 – 8 Aug 2011	11.00 pm – 6.00 am	Network upgrading activity	Miri, Sarawak	Metro-e and TM Broadband (Streamyx) services
8 Aug 2011	12.00 am until 6.00 am	Network upgrading activity	Sarawak	Metro-e and TM Broadband (Streamyx) services
8 - 9 Aug 2011	11.00 pm until 6.00 am	IPCORE Network upgrading activity	Klang Kelana Jaya	Internet, Voice, Data and IPTV services
9 - 10 Aug 2011	11.00 pm until 6.00 am	Network upgrading activity	Sarawak	Metro-e and TM Broadband (Streamyx) services
9 Aug 2011	3.00 am until 5.00 am	Network upgrading activity	Labuan	Metro-e and TM Broadband (Streamyx) services
10 Aug 2011	1.00 am until 5.00 am	Network upgrading activity	Penampang, Sabah	Metro-e and TM Broadband (Streamyx) services
10 – 11 Aug 2011	11.00 pm until 2.00 am	Network upgrading activity	Inanam, Sabah	Metro-e and TM Broadband (Streamyx)
10 – 11 Aug 2011	11.00 pm until 6.00 am	Network upgrading activity	Pantai Remis, Langkap, Kampong Gajah and Bagan Pasir in Perak	TM Broadband (Streamyx)
10 - 11 Aug 2011	11.01 pm until 6.00 am	IPCORE Network upgrading activity	Brickfields Bandar Tun Razak	Internet, Voice, Data and IPTV services
11 Aug 2011	1.00 am until 4.00 am	Network upgrading activity	Kota Kinabalu, Sabah	Metro-e and TM Broadband (Streamyx)
11 Aug 2011	12.00 am until 6.00 am	Network equipment maintenance	Serdang	TM Broadband (Streamyx) and UniFi
12 Aug 2011	12.00 am until 6.00 am	Network equipment maintenance	Serdang, Salak Tinggi and USJ in Selangor	TM Broadband (Streamyx) and UniFi
12 – 13 Aug 2011	11.30 pm until 6.00 am	Network upgrading activity	Cyberjaya	Metro-e and TM Broadband (Streamyx)
13 Aug 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Nationwide	Internet, Voice, Data services specifically at Seoul, Taipei, Frankfurt and Amsterdam.
13 Aug 2011	12.00 am until 2.00 am	Network upgrading to Next Generation Network (NGN)	Menglembu, Perak	a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx) 05-2801 XXX From 052810 XXX to 05-2816 XXX 05-282X XXX From 05-2861 XXX & 05-2862 XXX b) ISDN BRI From 05-2851 1XX to 05-2851 7XX
13 Aug 2011	12.00 am until 2.00 am	Network upgrading to Next Generation Network (NGN)	Tangga Batu, Melaka	a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx) 06-351X XXX From 06-3531 XXX to 06-3533 XXX b) ISDN BRI 06-3521 XXX
14 Aug 2011	12.00 am until 2.00 am	Network upgrading activity	Keningau, Sabah	TM Broadband (Streamyx)
14 Aug 2011	1.00 am until 3.00 am	Network upgrading activity	Elopura, Sabah	TM Broadband (Streamyx) and TM Direct
15 Aug 2011	5.00 pm until 8.00 pm	Network upgrading to Next Generation Network (NGN)	Tangga Batu, Melaka	a) ISDN PRI From 06-3522 XXX to 06-3524 XXX
15 – 16 Aug 2011	11.00 pm until 6.00 am	IPCORE Network upgrading activity	Klang, Taman Tun Dr. Ismail, Batu	TM Broadband (Streamyx) and TM Direct
15 – 19 Aug 2011	-	Upgrading of customer service support system	Sabah and Sarawak	Delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed. Please click HERE for the FAQ
17 – 18 Aug 2011	11.00 pm until 6.00 am	Network upgrading activity	Kelana Jaya, Brickfields	Metro-e and TM Broadband (Streamyx)
20 – 21 Aug 2011	-	Upgrading of customer service support system	All areas in Perak, Pahang, Melaka, Kuala Lumpur, MSC, Selangor, Johor, Penang, Perlis, Sabah and Sarawak	Delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed. Please click HERE for the FAQ

During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.

_____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad (TM) ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 1 Ogos 2011 hingga 15 Ogos 2011:

TARIKH	MASA	AKTIVITI	KAWASAN TERLIBAT	PERKHIDMATAN TERLIBAT
1 Ogos 2011	12.01 pagi – 3.00 pagi	Penyelenggaraan IPTV platform	Seluruh negara	Perkhidmatan HyppTV TM
1 – 2 Ogos 2011	11.00 mlm – 6.00 pagi	Aktiviti naik taraf IPCORE	Cyberjaya dan Batu	Perkhidmatan TM Broadband (Streamyx) dan Data
1 – 7 Ogos 2011	-	Aktiviti baikpulih rangkaian kabel dasar laut Asia-America Gateway (AAG) yang menyambungkan Malaysia ke Amerika Syarikat dan Asia Utara	Para pelanggan di seluruh Negara semasa cuba mengakses laman-laman web antarabangsa	1) Sambungan Internet perlahan semasa mengakses laman-laman web antarabangsa yang dihoskan di Amerika Syarikat, Eropah dan Asia Utara. 2) Pelanggan yang menggunakan Rangkaian Persendirian Maya (VPN) dan aplikasi-aplikasi perniagaan kritikal yang linked to Amerika Syarikat, Eropah dan Asia Utara akan mengalami gangguan perkhidmatan.
2 Ogos 2011	12.01 pagi - 6.00 pagi	Aktiviti naik taraf IPCORE	Cyberjaya Batu	Perkhidmatan Internet, Suara, Data dan IPTV
3 – 18 Ogos 2011	-	Aktiviti naik taraf rangkaian	Sabah	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
4 Ogos 2011	3.01 pagi - 5.00 pagi	Aktiviti naik taraf rangkaian	Sibu, Sarawak	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
3 - 4 Ogos 2011	11.01 malam - 6.00 pagi	Aktiviti naik taraf IPCORE	Raja Chulan Putrajaya	Perkhidmatan Internet, Suara, Data dan IPTV
5 Ogos 11	1.00 pagi - 3.00 pagi	Penyelenggaraan peralatan rangkaian	Bintulu, Sarawak	Perkhidmatan TM Broadband (Streamyx)
6 Ogos 2011	12.01 pagi - 6.00 pagi	Aktiviti naik taraf IPCORE	Seluruh negara	Perkhidmatan Internet, Suara, Data khususnya ke Miami, Ashburn, dan Jakarta.
6 Ogos 2011	12.00 pagi - 2.00 pagi	Naik taraf rangkaian kepada Next Generation Network (NGN)	Tras, Raub, Pahang	TM Phone (Homeline & Businessline) / TM Broadband (Streamyx) 09 3615 XXX
6 Ogos 2011	12.00 pagi - 2.00 pagi	Aktiviti naik taraf rangkaian	Lutong, Sarawak	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
7 - 8 Ogos 2011	11.00 malam - 6.00 pagi	Aktiviti naik taraf rangkaian	Miri, Sarawak	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
8 Ogos 2011	12.00 pagi - 6.00 pagi	Aktiviti naik taraf rangkaian	Sarawak	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
8 - 9 Ogos 2011	11.00 malam - 6.00 pagi	Aktiviti naik taraf IPCORE	Klang Kelana Jaya	Perkhidmatan Internet, Suara, Data and IPTV
9 Ogos 2011	12.01 pagi - 6.00 pagi	Aktiviti naik taraf IPCORE	Klang Kelana Jaya	Perkhidmatan Internet, Suara, Data and IPTV
9 Ogos 2011	12.00 pagi - 6.00 pagi	Aktiviti naik taraf rangkaian	Sarawak	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
9 Ogos 2011	3.00 pagi - 5.00 pagi	Aktiviti naik taraf rangkaian	Labuan	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
10 Ogos 2011	1.00 pagi - 5.00 pagi	Aktiviti naik taraf rangkaian	Penampang, Sabah	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
10 – 11 Ogos 2011	11.00 malam (10 Ogos) hingga 6.00 pagi (11 Ogos)	Aktiviti naik taraf rangkaian	Pantai Remis, Langkap, Kampung Gajah dan Bagan Pasir di Perak	TM Broadband (Streamyx)
10 – 11 Ogos 2011	11.00 malam - 2.00 pagi	Aktiviti naik taraf rangkaian	Inanam, Sabah	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
10 - 11 Ogos 2011	11.00 malam -6.00 pagi	Aktiviti naik taraf IPCORE	Brickfields Bandar Tun Razak	Perkhidmatan Internet, Suara, Data and IPTV
11 Ogos 2011	1.00 pagi - 4.00 pagi	Aktiviti naik taraf rangkaian	Kota Kinabalu, Sabah	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
11 Ogos 2011	12.01 pagi - 6.00 pagi	Aktiviti naik taraf IPCORE	Brickfields Bandar Tun Razak	Perkhidmatan Internet, Suara, Data and IPTV
11 Ogos 2011	12.00 pagi - 6.00 pagi	Penyelenggaraan peralatan rangkaian	Serdang	TM Broadband (Streamyx) dan UniFi
12 Ogos 2011	12.00 pagi - 6.00 pagi	Penyelenggaraan peralatan rangkaian	Serdang, Salak Tinggi dan USJ di Selangor	TM Broadband (Streamyx) dan UniFi
12 – 13 Ogos 2011	11.30 malam -6.00 pagi	Aktiviti naik taraf rangkaian	Cyberjaya	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
13 Ogos 2011	12.01 pagi - 6.00 pagi	Aktiviti naik taraf IPCORE	Seluruh negara	Perkhidmatan Internet, Suara, Data khususnya ke Seoul, Taipei, Frankfurt dan Amsterdam.
13 Ogos 2011	12.00 pagi - 2.00 pagi	Naik taraf rangkaian kepada Next Generation Network (NGN)	Menglembu, Perak	a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx) 05-2801 XXX Dari 052810 XXX hingga 05-2816 XXX 05-282X XXX 05-2861 XXX & 05-2862 XXX b) ISDN BRI Dari 05-2851 1XX hingga 05-2851 7XX
13 Ogos 2011	12.00 pagi - 2.00 pagi	Naik taraf rangkaian kepada Next Generation Network (NGN)	Tangga Batu, Melaka	a) TM Phone (Homeline & Businessline) / TM Broadband (Streamyx) 06-351X XXX Dari 06-3531 XXX hingga 06-3533 XXX b) ISDN BRI 06-3521 XXX
14 Ogos 2011	12.00 pagi - 2.00 pagi	Aktiviti naik taraf rangkaian	Keningau, Sabah	TM Broadband (Streamyx)
14 Ogos 2011	1.00 pagi - 3.00 pagi	Aktiviti naik taraf rangkaian	Elopura, Sabah	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
15 Ogos 2011	5.00 petang - 8.00 petang	Naik taraf rangkaian kepada Next Generation Network (NGN)	Tangga Batu, Melaka	a) ISDN PRI Dari 06-3522 XXX hingga 06-3524 XXX
15 - 16 Ogos 2011	11.00 malam hingga 6.00 pagi	Aktiviti naik taraf IPCORE	Klang, Taman Tun Dr. Ismail, and Batu	TM Broadband (Streamyx) dan TM Direct
15 - 19 Ogos 2011	-	Naik taraf sistem sokongan khidmat pelanggan	Sabah dan Sarawak	Kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat. Walau bagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir. Sila klik di SINI untuk FAQ
17 - 18 Ogos 2011	11.00 malam - 6.00 pagi	Aktiviti naik taraf rangkaian	Kelana Jaya, Brickfields	Perkhidmatan Metro-e dan TM Broadband (Streamyx)
20 - 21 Ogos 2011	-	Naik taraf sistem sokongan khidmat pelanggan	Semua kawasan di negeri Perak, Pahang, Melaka, Kuala Lumpur, MSC, Selangor, Johor, Pulau Pinang, Perlis, Sabah dan Sarawak	Kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat. Walau bagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir. Sila klik di SINI untuk FAQ

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan, sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

Terima kasih.

PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

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