Telekom Malaysia Berhad (TM) wishes to inform its Internet services customers we have detected some faults affecting the Asia America Gateway (AAG) cable network linking Malaysia to the United States (U.S).

Hence, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the U.S. Customers using Virtual Private Network (VPN) and other critical business applications linked to the U.S. may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic is being managed effectively to ease the situation. 

Restoration works are currently in progress and we will make further announcements on the progress later.  

TM apologizes for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.  

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers. 

Thank you.