Telekom Malaysia Berhad (TM) is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.  

TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal. 

We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.