Dear Valued Customers, 

Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality. 

Please see below for the upgrading schedule between 1 July 2011 and 15 July 2011: 

DATE	TIME	ACTIVITIES	AREA AFFECTED	SERVICE AFFECTED
1 July 2011	12.00 am until 5.00 am	IPTV platform maintenance	Nationwide	TM UniFi customers may experience minor interruptions with their HyppTV service during the stipulated period.
1 July 2011	12.00 am until  5.00 am	HSBB network migration	Bukit Anggerik, Bandar Baru Ampang, Batu, Brickfields, Gombak, Kepong, Kelana Jaya, Keramat, Lapangan Terbang Subang, Maluri, Melawati, Petaling Jaya Central, Setapak, Sungai Buloh, Selayang Baru, Tasek Ampang, Tuanku Abd.Rahman, Kuala Lumpur Central	High Speed Internet (HSI), Voice Over Broadband (VOBB)  & HyppTV Video On Demand (VOD) services for UniFi customers may experience minor service interruptions during the stipulated period
1 – 2 July 2011	11.00 pm (1 July) until 6.00 am (2 July)	Software upgrading activity	Penampang, Sabah	TM Broadband (Streamyx), Ethernet Wholesale, IPVPN and Metro-e services may experience minor service disruption.
2 July 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Penampang, Sabah	Internet, Voice, Data and IPTV services
4 July 2011	12.00 am until 6.00 am	Equipment upgrading activity	Northern region	TM Broadband (Streamyx) and IPVPN services may experience minor service disruption.
4 – 5 July 2011	11.00 pm (4 July) until 6.00 am (5 July)	Network upgrading activity	Cyberjaya	TM Broadband (Streamyx) services may experience minor service disruption.
5 July 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Miri & Kuching, Sarawak	Internet, Voice, Data and IPTV services
5 – 6 July 2011	11.00 pm (5 July) until 6.00 am (6 July)	Network upgrading activity	Klang, Selangor	TM Broadband (Streamyx)  services may experience minor service disruption.
7 July 2011	1.00 am until 4.00 am	Upgrading of TM Core network	Nationwide	TM’s Internet services nationwide may experience minor service interruptions during the stipulated period.
8 July 2011	12.00am – 5.00am	HSBB network migration	Teluk Panglima Garang, Jalan Kebun, Saga, Sungai Renggam, Kelang, Serdang, Pelabuhan Kelang & Kuala Lumpur Central	High Speed Internet (HSI), Voice Over Broadband (VOBB)  & HyppTV Video On Demand (VOD) services for UniFi customers may experience minor service interruptions during the stipulated period
9 July 2011	12.00 am until 2.00 am	Network upgrading to Next Generation Network (NGN)	Gelang Patah, Negeri Sembilan	a)  TM Phone (Homeline) / TM Broadband (Streamyx)  / Businessline From 07-5101 XXX to 07-5104 XXX   b) ISDN BRI 07-5091 XXX
			Felda Labu Sendayan, Johor	a) TM Phone (Homeline) / TM Broadband (Streamyx)  / Businessline From 06-7921 XXX to 06-7923 XXX   b) ISDN BRI 06-7811 1XX
9 July 2011	12.01 am until 6.00am	IPCORE Network upgrading activity	Kelana Jaya & Brickfields, Kuala Lumpur	Internet, Voice, Data and IPTV services
11 – 12 July 2011	11.00 pm (11 July) until 4.00 am (12 July)	Network upgrading activity	Rasah, Negeri Sembilan	TM Broadband (Streamyx) services may experience minor service disruption.
11 – 12 July 2011	11.00 pm (11 July) until 6.00 am (12 July)	Equipment upgrading activity	Temerloh & Teruntum, Pahang	TM Broadband (Streamyx)  and IPVPN services may experience minor service disruption.
12 July 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Teruntum, Pahang	Internet, Voice, Data and IPTV services
14 July 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Cyberjaya, Jalan Raja Chulan, Kelana Jaya & Brickfields, Kuala Lumpur	Internet, Voice, Data and IPTV services
15 July 2011	12.01 am until 6.00 am	IPCORE Network upgrading activity	Kota Bharu, Kelantan	Internet, Voice, Data and IPTV services
11 – 15 July  2011	Throughout the upgrading exercise	Upgrading of customer service support system	Johor, Penang & Perlis	Delay in processing new applications and service upgrade requests for  customers in the affected areas. Please click HERE for the FAQ

During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period. 

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.  

We wish to thank all our customers for their understanding and patience during the affected period.  

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.  

Thank you.