Workplace

• Transparent performance measurement system
• Employee satisfaction monitoring
• Disability and Health benefits
• Occupational Safety & health implementation (OSH)
• Development and Training Opportunities
• Childcare and Medical Centres
• Employee Assistance Program (EAP)
• Mentoring Program
• United Nations Global Compact (UNGC)
• Recreational activities e.g. Sports carnival, family day
• Gymnasium
• Talent Pool Management

Marketplace

• Best corporate governance practices e.g. established positions for Independent and on-executive directors
• Policy and guidelines to govern business conduct e.g. Code of Business Ethics, Procurement Ethics, Donations / Sponsorship Administration Policy and Best Practices
• Embed enterprise management framework into operations
• Special Focus Group and Customer Advisory Panels
• Customer Satisfaction Survey and Online feedback
• Customer Service Management e.g. Rapid Response Team (RRT)
• Customer education/awareness programs
• Vendor training and standard procurement process
• Programmes with SMIDEC and business partners
• Stakeholder engagement e.g. shareholders, IR programs, relevant agencies

Community

• YTM
• Scholarships to outstanding and deserving students
• Setting up MMU

• PINTAR/KTAK School Adoption
• PIKOM Main PC
• Ad hoc donations/sponsorships to charitable organisations

Environment

• OSHE Policy in place
• Active participation in Recycling efforts
• Menara TM as role model (intelligent building)
• Optimization of power usage (air-condition and lights to be turned off at pre-set times)
• Considerations in placement of exchanges and stations
• Green landscaping at TM offices
• Scheduled vehicle maintenance
• Community Gotong Royong (carried out by State offices)