User Guide

• If you are a new prepaid customer, refer to NEW CUSTOMER REGISTRATION’.
• If you are an existing prepaid customer and wish to change your password, reload your account or view your balance, refer to EXISTING CUSTOMER ACCESS’.
• If you are an existing prepaid customer and your account has been suspended, refer to RE-ACTIVATION OF ACCOUNT’.
• If you wish to create dialer for any Windows operating system, refer to CREATING DIALER FOR WINDOWS OPERATING SYSTEM’.

NEW CUSTOMER REGISTRATION

1. Scratch startup card to obtain Initial Login, Initial Password and Security ID.
2. Dial 1515 using Initial Login and Initial Password.
3. Once connected, proceed tohttps://prepaid.tm.net.my. You are given 30 minutes BONUS TIME for registration purposes.
4. Click ‘Click here to activate your prepaid/prepaid ONE startup card’.
5. Enter startup Card Serial Number and Security ID.
6. At "Customer Information" page, enter details according to fields provided.
7. At "Registration Pre-Confirmation Page", ensure all details submitted are correct.
8. "Registration Confirmation Page" will appear with prepaid hotspot Username and Password and other service information details. Print this page for future reference.
9. Disconnect from the Internet by terminating the current dial-up session and establish a new connection using prepaid Username and Password, or login using hotspot Username and Password at hotspot Landing Page from any hotspot locations.

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EXISTING CUSTOMER ACCESS

1. Scratch reload card to obtain Security ID and log on tohttps://prepaid.tm.net.my.
2. Enter prepaid Username and Password. Click ‘Login’.
3. At "Main Menu" page, click ‘Change password’, ‘Reload account’, 'View usage', ‘Balance information’, 'Online Shopping' or ' hotspot account management' and follow the steps accordingly.

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RE-ACTIVATION OF ACCOUNT

1. Scratch reload card to obtain Security ID and log on tohttps://prepaid.tm.net.my.
2. Click ‘If your prepaid/prepaid ONE account has been suspended, click here to re-activate it’. Follow the steps accordingly.

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CREATING DIALER FOR WINDOWS OPERATING SYSTEM (Windows 98, Windows ME, Windows 2000, Windows XP)

A. Windows 98

1. Double click on ‘My Computer’.
2. Double click on ‘Dial-Up Networking’.
3. Double click on ‘Make New Connection’.
4. Erase ‘My Connection’ and enter "" in the field provided. Click ‘Next’.
   * If the name of your modem is not displayed in the ‘Select a device’ field, install a modem first or refer to your vendor for assistance before you continue.
5. Enter "1515" in ‘Telephone Number’ field. Select ‘Malaysia (60)’ from the ‘Country or region code’ menu. The ‘Area code’ field must be left blank.
6. Click ‘Finish’.

B. Windows ME

1. Double click on ‘My Computer’.
2. Double click on ‘Control Panel’.
3. Double click on ‘Dial-Up Networking’.
4. Double click on ‘Make New Connection’ and enter "" in the field provided. Click ‘Next’.
5. Enter "1515" in ‘Telephone Number’ field. Select ‘Malaysia (60)’ from the ‘Country or region code’ menu. The ‘Area code’ field must be left blank.
6. Click ‘Finish’.

C. Windows 2000

1. Double click on ‘My Computer’.
2. Double click on ‘Control Panel’.
3. Double click on ‘Network and Dial-up Connections’.
4. Double click on ‘Make New Connection’ and click ‘Next’.
5. Select ‘Dial-up to private network’ and click ‘Next’.
6. Enter "1515" in ‘Phone number’ field and click ‘Next’.
7. At ‘Create this connection’, select ‘Only for myself’ and click ‘Next’.
8. Rename the "Dial-up Connection" to "".
9. Click ‘Finish’.

D. Windows XP

1. Click ‘Start’ and select ‘Control Panel’.
2. Double click on ‘Network and Internet Connections’.
3. Click ‘Connections’.
4. Click ‘Setup’.
5. Click ‘Next’.
6. Select ‘Connect to the Internet’ and click ‘Next’.
7. Select ‘Set up my connection manually’ and click ‘Next’.
8. Select ‘Connect using dial-up modem’ and click ‘Next’.
9. Enter "" in ‘ISP Name’ field and click ‘Next’.
10. Enter "1515" in ‘Phone number’ field and click ‘Next’.
11. Enter ‘Username’ and ‘Password’ in the field provided. This ‘Username’ and ‘Password’ will be used every time you connect to the Internet. Click ‘Next’.
12. Click ‘Finish’.

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