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About iTalk | iTalk Mobile Dialer | iTalk Mobile | iTalk Airtime Transfer | iTalk Whoa!
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Special Rate to Indonesia as low as 35sen/min
from 15 May until 31 July 2010
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FAQ
T&C
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Get connected to friends and family at home or overseas with iTalk, a prepaid calling card that allows you to make calls from your mobile, fixed lines and even from the Internet via iTalk Buddy. Available in denominations of RM10, RM20, RM30 and RM50, you can make national (STD) and international calls with even greater savings anytime, anywhere.
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| Features, benefits & tips |
| How to activate |
| Where to buy |
| Rates |
| Card validity period |
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| Features |
1) Easy to remember access number for making domestic, international and Malaysia direct calls (Calls from overseas)
2) Free access using our freephone numbers nationwide, from any fixed line phone and access from mobile phones via missed callback.
3) Service coverage of up to 79 international destinations at anytime.
4) You can share credits with 4 other numbers registered under iTalk under one account and transfer the extra balance to any iTalk registered number.
5) Preferred language settings - four language options i.e Bahasa Malaysia, English, Mandarin and Tamil
6) Purchase iTalk Cards at a very affordable price options: RM10, RM20, RM30, RM50
7) Card value balance announcement before making calls.
8) Maximum talk time alerts before the call is connected.
9) Follow-on calls can be made after called party hangs-up.
10) Fixed line and home prepaid user are able to access to Internet via 1515 and 1315 dial up services. |
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| Benefits |
1) Enjoy cheaper national and international call rates with continuous rates discounts to selected countries
2) Simple voice instruction
3) Four language options for user to choose
4) You are able to make calls to and from overseas with iTalk
5) Easy to use - registration of up to 5 different telephone numbers that allows you to make calls without having to key in lengthy card or pin numbers
6) Reloadable for home prepaid, iTalk Buddy, and PAL (Prepaid Access Line). |
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| Tips |
1) Mobile call to 1800 87 3535 are chargeable. Free access number for mobile is 1800 87 3636. For activation, it is advised to use the correct access number to avoid higher mobile call charge.
2) Access number of 1800 87 3535 and 1800 87 3636 is both free via TM Fixed Line
3) If you are using voice instruction, you may interrupt the instruction by directly pressing the relevant function keys eg. 2 to check your balance.
4) When making calls using missed callback, do not press the 'send' or 'yes' or 'call' button on your mobile phone. As this will instruct your mobile phone to make a direct call instead of via iTalk. |
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| How to activate |
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Purchase a new iTalk at any TMpoint outlet nationwide including other outlets displaying the iTalk signage. The purchased iTalk will be valid for 6 months upon activation. You may activate your iTalk card by the easy steps as shown below: |
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| To Activate Through Mobile |
Step 1
Dial 1 800 87 3636
iTalk system will disconnect the call and call you back within 5 seconds
Step 2
Answer the call
Step 3
Enter your card number
Step 4
Select Preferred Language and press #1 to confirm
Step 5
You will be able to dial your destination directly followed with # |
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| To Call Through Mobile |
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Step 1
Dial 1 800 87 3636
iTalk system will disconnect the call and call you back within 5 seconds
Step 2
Answer the call
Step 3
Since you are activated, directly enter your destination number followed with #, press *2 to check balance and validity date and *3 to reload Step 4
You will get an announcement "talktime is ** mins" before call gets connected |
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| To Activate and make calls from Fixed line |
Step 1
Dial 1 800 87 3535
Step 2
Enter your card number
Step 3
Select Preferred Language and press #1 to confirm
Step 4
You will be able to dial your destination directly followed with # or press * for menu
Step 5
You will get an announcement "talktime is ** mins" before call gets connected |
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| Call from overseas |
Step 1
Dial the Access number to Malaysia from the country you are in
Step 2
Press 1 for iTalk
Step 3
Enter your 12 digit iTalk Card number
Step 4
Enter your destination number (03-12345678) followed by #
Step 5
You will get an announcement "talktime is ** mins" before call gets connected. |
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| Where to buy |
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New iTalk cards are available in denominations of RM10, RM20, RM30 and RM50 at: |
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* All TMpoint outlets displaying the iTalk or e-pay signage
* Online purchases via Maybank2U, rhbbank, cimbclicks
* iTalk is now available at Maybank ATMs |
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| Participating handphone outlets: |
- 7-Eleven
- Petrol Marts
- Photo shops
- Pos Malaysia
- One-Pay
- Mini markets
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| Note: |
| The following services are not available via iTalk: |
- Freephone National 1-800.
- Operator assisted calls eg: 103, 108 etc.
- Emergency calls eg: 991, 994, 999.
- 4 digit short codes eg: 1051,1052, 1053, 1092, 1099 etc.
- Internet access 1511, 1525.
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| Rates |
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Malaysia
| Domestic Rates (sen per min) |
Fixed |
Mobile |
| 1800 87 3535 |
0.15 |
0.17 |
| 1800 87 3636 |
0.24 |
0.25 (promotional period only) |
From Malaysia To Overseas
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1800 87 3535
(Normal access) |
1800 87 3636
(Mobile call back service) |
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Country |
Code |
Fixed |
Mobile |
Fixed |
Mobile |
| Alaska |
1-907 |
0.40 |
0.40 |
0.65 |
0.65 |
| Argentina |
54 |
0.55 |
0.55 |
1.20 |
1.20 |
| Australia |
61 |
0.33 |
0.90 |
0.40 |
1.00 |
| Austria |
43 |
0.55 |
1.08 |
0.47 |
1.30 |
| Azerbaijan |
994 |
1.20 |
1.20 |
1.35 |
1.35 |
| Bahrain |
973 |
1.10 |
1.10 |
1.25 |
1.25 |
| Bangladesh |
880 |
0.60 |
0.60 |
0.60 |
0.60 |
| Belgium |
32 |
0.30 |
1.05 |
0.43 |
1.30 |
| Botswana 2 |
67 |
1.35 |
1.35 |
1.50 |
1.58 |
| Brunei |
673 |
0.35 |
0.45 |
0.70 |
0.70 |
| Cambodia |
855 |
1.20 |
1.20 |
1.35 |
1.35 |
| Canada |
1 |
0.15 |
0.15 |
0.35 |
0.35 |
| Chile |
56 |
0.55 |
1.00 |
0.83 |
1.23 |
| China |
86 |
0.12 |
0.12 |
0.33 |
0.33 |
| Cyprus |
357 |
0.95 |
1.35 |
1.20 |
1.55 |
| Denmark |
45 |
0.20 |
0.95 |
0.40 |
1.18 |
| Egypt |
20 |
0.90 |
0.90 |
1.05 |
1.05 |
| Finland |
358 |
0.45 |
1.00 |
0.47 |
1.20 |
| France |
33 |
0.20 |
0.85 |
0.43 |
1.20 |
| Germany |
49 |
0.20 |
1.15 |
0.43 |
1.35 |
| Ghana |
233 |
0.95 |
0.95 |
1.25 |
1.25 |
| Hong Kong |
852 |
0.15 |
0.15 |
0.35 |
0.35 |
| Iceland |
354 |
0.60 |
0.83 |
0.80 |
0.82 |
| India |
91 |
0.55 |
0.55 |
0.55 |
0.55 |
| Indonesia |
62 |
0.35 |
0.35 |
0.35 |
0.35 |
| Indonesia XL |
62 |
N/A |
0.40 |
N/A |
0.55 |
| Indonesia TELEKOM SEL |
62 |
N/A |
0.50 |
N/A |
0.60 |
| Indonesia INDOSAT |
62 |
N/A |
0.50 |
N/A |
0.60 |
| Indonesia 8 |
62 |
N/A |
0.55 |
N/A |
0.65 |
| Iran |
98 |
1.30 |
1.30 |
1.50 |
1.50 |
| Iraq |
964 |
1.40 |
1.40 |
1.55 |
1.55 |
| Ireland |
353 |
0.22 |
1.10 |
0.47 |
1.33 |
| Italy |
39 |
0.38 |
1.10 |
0.47 |
1.33 |
| Japan |
81 |
0.20 |
0.85 |
0.35 |
1.10 |
| Jordan |
962 |
1.10 |
1.10 |
1.25 |
1.25 |
| Kuwait |
965 |
1.00 |
1.00 |
1.00 |
1.00 |
| Laos |
856 |
0.75 |
0.75 |
0.90 |
0.90 |
| Lebanon |
961 |
1.50 |
1.50 |
1.65 |
1.65 |
| Libya |
218 |
1.80 |
1.80 |
2.00 |
2.00 |
| Luxembourg |
352 |
0.35 |
1.10 |
0.55 |
1.25 |
| Macau |
853 |
0.75 |
0.75 |
0.90 |
0.90 |
| Malawi |
265 |
0.99 |
0.99 |
1.20 |
1.20 |
| Maldives |
960 |
1.50 |
1.50 |
1.65 |
1.65 |
| Mauritius |
230 |
1.20 |
1.20 |
1.35 |
1.35 |
| Mexico |
52 |
0.70 |
0.70 |
0.90 |
0.90 |
| Morocco |
212 |
1.80 |
1.80 |
2.00 |
2.00 |
| Myanmar |
95 |
1.45 |
1.45 |
1.50 |
1.50 |
| Nepal |
977 |
1.30 |
1.30 |
1.50 |
1.50 |
| Netherlands |
31 |
0.20 |
1.35 |
0.43 |
1.58 |
| New Zealand |
64 |
0.20 |
1.00 |
0.35 |
1.30 |
| Nigeria |
234 |
1.50 |
1.50 |
1.65 |
1.65 |
| Norway |
47 |
0.22 |
0.90 |
0.47 |
1.20 |
| Oman |
968 |
1.20 |
1.20 |
1.35 |
1.35 |
| P. New Guinea |
675 |
1.55 |
1.55 |
1.60 |
1.60 |
| Pakistan |
92 |
0.55 |
0.55 |
0.55 |
0.55 |
| Philippines |
63 |
0.75 |
0.75 |
0.85 |
0.85 |
| Poland |
48 |
0.55 |
1.10 |
0.90 |
1.30 |
| Portugal |
351 |
0.70 |
1.05 |
0.90 |
1.40 |
| Qatar |
974 |
1.45 |
1.90 |
2.00 |
2.00 |
| Reunion IS |
262 |
1.45 |
1.80 |
2.00 |
2.00 |
| Russia |
7 |
0.75 |
0.75 |
0.90 |
0.90 |
| Saudi Arabia |
966 |
1.05 |
1.05 |
1.20 |
1.20 |
| Singapore |
65 |
0.10 |
0.10 |
0.30 |
0.30 |
| South Africa |
27 |
0.60 |
0.78 |
0.80 |
0.80 |
| South Korea |
82 |
0.20 |
0.40 |
0.35 |
0.60 |
| Spain |
34 |
0.22 |
1.30 |
0.70 |
1.20 |
| Sri Lanka |
94 |
1.00 |
1.00 |
1.10 |
1.10 |
| Sudan |
249 |
1.90 |
1.90 |
2.00 |
2.00 |
| Sweden |
46 |
0.20 |
1.05 |
0.43 |
1.28 |
| Switzerland |
41 |
0.20 |
1.30 |
0.40 |
1.50 |
| Syria |
963 |
1.90 |
1.90 |
2.00 |
2.00 |
| Taiwan |
886 |
0.16 |
0.50 |
0.30 |
0.70 |
| Thailand |
66 |
0.35 |
0.39 |
0.55 |
0.55 |
| Turkey |
90 |
1.00 |
1.50 |
1.20 |
1.70 |
| UAE |
971 |
1.05 |
1.05 |
1.25 |
1.25 |
| United Kingdom |
44 |
0.15 |
0.85 |
0.20 |
1.00 |
| Ukraine |
380 |
1.10 |
1.10 |
1.25 |
1.25 |
| USA |
1 |
0.15 |
0.15 |
0.30 |
0.30 |
| Uzbekistan |
998 |
1.90 |
1.90 |
2.00 |
2.00 |
| Vietnam |
84 |
1.10 |
1.10 |
1.10 |
1.10 |
| Yemen |
967 |
2.80 |
2.80 |
3.00 |
3.00 |
| Zambia |
260 |
1.80 |
1.80 |
2.00 |
2.00 |
| Zimbabwe |
263 |
1.08 |
1.08 |
1.30 |
1.30 |
From Overseas To Malaysia
| Country |
Rates |
Access Number |
| Argentina (Telintar Norte) |
6.00 |
0 800 888 0340 |
| Argentina (Telintar Sur) |
6.00 |
0 800 222 0060 |
| Australia (Optus) |
1.00 |
1 800 55 1160 |
| Australia (Telstra) |
1.00 |
1 800 88 1600 |
| Austria |
1.50 |
0 800 200 220 |
| Bahrain |
1.50 |
800 000 60 |
| Belgium |
0.60 |
0800 100 60 |
| Canada (AT&T) |
1.30 |
1 888 882 9547 |
| Canada (Teleglobe) |
1.30 |
1 800 663 6817 |
| China (China Netcom) |
1.30 |
108 600 |
| China (China Telecom) |
1.30 |
1082 600 |
| Denmark |
1.00 |
800 100 60 |
| Egypt |
1.70 |
365 4188 |
| Finland |
1.00 |
0 800 110 600 |
| France |
0.60 |
0800 99 00 60 |
| Germany |
1.20 |
0 800 08000 60 |
| Greece |
2.20 |
008 00 60 311 |
| Hong Kong |
1.00 |
800 96 0060 |
| India |
1.60 |
000 60 17 |
| Indonesia |
2.00 |
001 801 60 |
| Ireland |
3.50 |
1 800 55 00 60 |
| Italy |
1.50 |
800 172 600 |
| Japan (KDD) |
1.20 |
0053 9601 |
| Japan (JT) |
1.20 |
0044 11 601 |
| Japan (IDC) |
1.20 |
00 66 55 600" |
| Japan (NTT) |
1.20 |
0034 811 360 |
| Korea (Korea Telecom) |
1.30 |
0072 20 60 |
| Korea (Dacom) |
1.30 |
0030 9 60 1 |
| Korea (Onse) |
1.30 |
00369 600 |
| Macau |
2.50 |
0800 600 |
| Malta |
7.50 |
800 90600 |
| Monaco |
5.00 |
800 900 60 |
| Netherlands |
1.60 |
0800 022 1960 |
| New Zealand (TNZ) |
0.50 |
000 960 |
| New Zealand (Clear) |
0.50 |
0800 88 60 60 |
| Pakistan |
1.80 |
00 800 11060 |
| Philippines (PLDT) |
1.20 |
105 60 |
| Philippines (Philcom) |
1.20 |
102 660 |
| Philippines (ETPI) |
1.20 |
1066 060 |
| Philippines (Capwire) |
1.20 |
104 0160 |
| Russia |
1.50 |
8 10 800 110 1060 |
| Saudi Arabia |
1.80 |
1800 60 |
| Saudi Arabia |
1.80 |
1800 69 |
| Singapore (Singtel) |
1.00 |
8000 600 600 |
| Singapore |
1.00 |
800 0 0600 00 |
| Slovak Republic |
5.00 |
0 800 0060 00 |
| South Africa |
1.50 |
0800 99 0060 |
| Spain |
1.00 |
900 9900 60 |
| Taiwan |
0.40 |
00801 6000 60 |
| Thailand (TOT) |
1.70 |
1800 00 60 99 |
| Thailand (CAT) |
1.70 |
001 999 60 1000 |
| Thailand |
1.70 |
1 800 060 210 |
| Turkey |
1.60 |
008 00 60 1177 |
| United Arab Emirates |
1.80 |
0 800 11 60 |
| United Kingdom (BT) |
0.60 |
0800 89 00 60 |
| United Kingdom (C&W) |
0.60 |
0800 559 31 60 |
| USA (ATT) |
0.40 |
1 800 772 7369 |
| USA (MCI) |
0.40 |
866 365 8252 |
| USA (SPRINT) |
0.40 |
1800 473 6011 |
| USA (AMERITECH) |
0.40 |
1 888 285 8103 | |
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| Card Validity Period |
| With immediate effect, the new validity period for iTalk is 180 days from the date the first call is made. Validity can be extended by topping up the credit value of the iTalk card before the expiry date |
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Reload Denominations |
Validity Period |
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Below RM20 |
Additional 30 days |
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RM20 - RM29 |
Additional 60 days |
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RM30 - RM49 |
Additional 90 days |
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RM50 and above |
Additional 120 days |
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* Subject to a maximum validity of 180 days at any time. | |